Description
COMPANY OVERVIEW:
Beachside Vacation Rentals is a locally owned and operated vacation rental management company headquartered in downtown Cocoa Beach, Florida. Our properties are conveniently located near Cocoa Beach, Merritt Island, Port Canaveral, and Cape Canaveral.
Aside from offering a top-notch vacation rental experience, we take pride in our commitment to helping our property investors maximize their return on investment. To ensure their investment property is always in mint condition and generates the highest profit, we provide a comprehensive suite of property management services, including marketing, rental management, cleaning, and maintenance.
That’s where you come in.
POSITION SUMMARY:
As our Guest Experience Supervisor at Cape Crossing or River Fly Inn, you’ll be right in the middle of the action—keeping things running smoothly and making sure every guest has a great experience. You’ll handle everything from reservations, guest check-ins to helping your teammates and keeping the clubhouse looking sharp.
Whether it’s answering phones, fixing a lock code, or jumping in to support the front desk crew, you’ll be the go-to person who makes sure no detail slips through the cracks. You’ll work on-site at one of our resorts and occasionally support nearby properties too. If you're someone who loves variety, thrives in a fast-paced setting, and enjoys helping people feel supported and at home, this could be the ideal fit.
RESPONSIBILITIES:
- Create, modify, and manage guest reservations in the Guesty platform.
- Process changes to reservation dates, issue refunds, and charge credit cards as necessary.
- Communicate with guests via messages, in person, and over the phone, maintaining a professional and courteous demeanor.
- Coordinate effectively with cleaners, managers, and other staff members to facilitate smooth operations.
- Address guest issues and complaints calmly and professionally, ensuring resolution to their satisfaction.
- Coordinate maintenance tasks and assignments using Breezeway, monitoring room cleaning status, and assigning tasks to cleaners.
- Serve as a point of contact for guests with complex inquiries or complaints, ensuring resolution to their satisfaction.
- Collaborate with the front desk team to address and resolve escalated matters efficiently.
QUALIFICATIONS:
- A high school diploma or equivalent and additional education or certification in hospitality management is a plus.
- Previous experience in a guest service or property management role is preferred.
- Proficiency in using property management software such as Guesty and Google Suite applications.
- Excellent communication and interpersonal skills, with the ability to handle guest interactions with professionalism and empathy.
- Strong organizational skills and attention to detail, with the ability to multitask and prioritize effectively.
COMPENSATION & BENEFITS:
Hourly: $20.00 - $23.00
Benefits & Perks:
- Paid time off, such as vacation days and sick days.