Description
Position Summary
The focus of the General Manager is making connections with people, motivating and inspiring them to achieve results. The work involves driving toward results by enrolling the commitment and buy-in of others. While the role requires strong initiative and self-direction, results are only achieved with and through people. A sincere appreciation for people and how they are each uniquely motivated is the foundation for designing and implementing interactive communication and decision-making processes. The job environment is fast-paced and results-oriented. While there is an urgency to goal achievement, responsibility for the achievement of results needs to be shared and effectively delegated. The General Manager role has a variety of tasks and is dynamic and changing. Because goals and desired results can quickly change, the job requires regularly meeting and pro-actively establishing relationships with new groups. The ability to understand, quickly react and motivate others to adapt to the changing organization environment is a critical key to success. In general, the core of this position requires a motivated and motivating team builder and organization developer.
Responsibilities
- Direct and manage the activities of the Operations team
- Work closely with the Leadership team
- Execute the business plan, achieving or exceeding established P&L objectives
- Collaboration with the CEO
- Filter and translate the CEO’s ideas into functional plans for the company
- Work with leaders and develop comprehensive goals for performance, KPIs and growth strategies
- Execution of EOS (Entrepreneurial Operating System) and holding people accountable
- Work with the teams to achieve their goals and track KPIs
- Effective use of conflict management
- Identify areas of opportunities for capital improvement across the organization
- Attract, retain, and develop a high-performing team
- Lead, manage and hold direct reports accountable for achieving agreed-upon commitments and goals
- Cultivate and manage healthy relationships with strategic partners, vendors, realtors, contractors and developers
- Consistently demonstrate a passion for values, alignment, focus, simplicity, and clarity across the organization
- Maintain compliance with local and state laws, including quality standards, and standard operating procedures
- Leadership based on the ability to motivate others
- Strong commitment to results
- Delegate authority readily
- Attract new owners
- Improve current inventory
- Owner relations
- Bring to the attention of owner’s new properties they might want to acquire
- Networking
Qualifications
- Proven results as a General Manager, Chief Operating Officer, Vice President, or a similarly relevant leadership role
- Strong Hospitality experience in the Vacation Rental or Hotel industry.
- Experience building high performing teams, including the ability to recognize and cultivate rising talent
- Adept at transitioning seamlessly from a strategic level vision to day-to-day tactical operations
- Working knowledge of data analysis and performance/operation metrics
- A demonstrated execution mindset and a record of success holding people accountable
- Understanding of and ability to create a healthy organizational culture
- Excellent interpersonal communication skills
- Varied experiences and responsibilities in Operations, Finance, and Human Resources
- Advanced degree, MBA or similar, preferred