Description
COMPANY OVERVIEW:
We offer an extensive selection of Outer Banks vacation rentals tailored to meet every need and desire. From stunning oceanfront properties and cozy condos to pet-friendly and newly listed rentals, our diverse portfolio ensures you find the perfect home away from home. With over 40 years of experience in providing exceptional hospitality and local knowledge, we guarantee a memorable vacation.
POSITION SUMMARY:
We are seeking a dynamic and results-driven General Manager. The ideal candidate will be a seasoned operational leader with a passion for building high-performing teams and delivering exceptional guest experiences. As General Manager, you’ll be responsible for overseeing every aspect of the company operations—from revenue management and expense control to team development and property performance.
You’ll serve as the cultural steward of the shop, fostering a workplace where people love to work and guests genuinely feel the difference. This role requires someone who can empower and develop teams while setting high standards through example and accountability. You'll ensure all properties meet rigorous standards of quality, cleanliness, and functionality.
In addition to managing day-to-day operations, you'll assist in optimizing profitability through revenue strategies and effective property management. You'll also play a vital role in reviewing and refining management policies and procedures to ensure they align with company goals.
This is a hands-on opportunity to make a real impact. You’ll leverage technology, systems, and process improvements to drive consistency and efficiency, and act as the face of the brand for property owners—ensuring they feel informed, valued, and supported every step of the way.
RESPONSIBILITIES:
- Own the P&L performance for the location, including revenue, labor, and expense management.
- Identify local growth opportunities and develop shop-specific strategies to expand inventory, increase profitability, and elevate brand presence.
- Develop operational plans, track KPIs, and make data-driven decisions that drive results.
- Oversee the day-to-day operations across all departments (guest services, housekeeping, maintenance, vendor relations, etc.).
- Ensure exceptional guest and owner experiences, from pre-arrival to post-departure.
- Handle owner and tenant property complaints, ensuring legitimate complaints are resolved promptly with a focus on long-term relationships and brand loyalty.
- Conduct regular team meetings, performance reviews, and training initiatives.
- Responsible for the hiring and firing of all departmental personnel, contractors, and vendors.
- Forecast departmental personnel requirements.
- Review the budget to ensure adequate funds are planned for operations
QUALIFICATIONS:
- 5+ years of operational leadership experience in hospitality, vacation rentals, property management, or service-based industries.
- Proven track record of building and leading high-performing teams.
- Entrepreneurial mindset with strong financial acumen and business ownership experience.
- Exceptional communicator with the ability to influence, inspire, and connect across all levels.
- Deep understanding of operational excellence, customer service, and local market dynamics.
- Tech-savvy and systems-oriented with experience using property management and scheduling software.
COMPENSATION & BENEFITS:
Annual Salary: $140,000 - $160,000
Benefits
- Paid time off
- Health insurance
- Life insurance
- Dental insurance
- Vision insurance
- Retirement benefits or accounts
- Healthcare spending such as HSAs, FSAs, and HRAs
- Long term disability insurance
- Short term disability insurance
- Gym memberships or discounts
Schedule
Core Business hours 8am-5pm Monday-Friday. Weekend work required as necessary