General Manager

About Lodgeur

Lodgeur provides stylish, furnished apartments for short- and medium-term stays. Guests—traveling professionals, medical patients, and relocating families—book online as easily as they would a hotel. But instead of a single room, they get a fully furnished apartment with a kitchen, fast Wi-Fi, and professional housekeeping.

Lodgeur combines the flexibility of short-term rentals with the consistency of hotel operations. Since launching in 2019, we’ve hosted over 11,000 guests, earned more than 2,000 five-star reviews, and we’ve maintained an average annual growth rate of 50%.

We currently operate in Midtown, the Texas Medical Center (TMC), and the Energy Corridor, with plans to expand into additional Houston neighborhoods this year and next.

The Role

We’re hiring a General Manager to act as our Integrator—someone who thrives in ambiguous situations, aligns people and processes, and translates vision into execution. You won’t be handed a playbook — you’ll help write it.

This role is ideal for someone who thinks like an operator, builds like an owner, and executes with autonomy. You won’t be sitting behind a desk—you’ll be hands-on, moving between the field and your laptop, solving real-world problems, launching new properties, and leading a lean team in a fast-moving environment. You’ll oversee day-to-day operations across our Houston portfolio, lead our growing hybrid team (onshore + offshore), and own sales, guest experience, new unit launches, vendor coordination, reporting, and performance.

You’ll report to the founders (Seb & Brooke), who will remain focused on strategy, growth, and technology. Your job is to make sure units are full, guests are happy, and operations run like clockwork. This is an in-person role based in Houston, with regular travel between neighborhoods (e.g. Downtown, Midtown, TMC, Galleria, and the Energy Corridor).

Why This Role Matters

Lodgeur is doubling in size, and we’re building the foundation for hospitality at scale. You’ll be our first GM—owning daily operations, leading our team, and making sure our guests, owners, and partners get what they came for: consistency, trust, and a better way to stay.

What You'll Do

Team & People Leadership

• Lead and grow a hybrid team (Houston-based staff and offshore guest services)
• Hire, onboard, schedule, and coach your team for high performance
• Uphold high standards for guest response times, professionalism, and service standards
• Step in and roll your sleeves up when needed to ensure coverage and resolve high-stakes issues

Property Onboarding & Field Operations

• Lead new property launches from setup to go-live, including receiving and staging inventory, overseeing installations, scheduling vendors, arranging professional photos, publishing listings, and creating SOPs for guests and internal teams
• Establish and maintain a quality assurance program that ensures every unit meets Lodgeur’s brand standards—including cleaning protocols, inspection checklists, preventive maintenance plans, and team incentives for performance
• Champion a culture of attention to detail and continuous improvement, where the expectation is that each year’s standards must surpass the last—spotting and resolving small issues (like a missing remote or a sock under the bed) before they impact a guest’s experience
• Support and systematize day-to-day operations by working with the Operations Manager to ensure apartments are consistently cleaned, stocked, and guest-ready—while helping document and evolve the SOPs and checklists behind the Lodgeur Playbook
• Build strong working relationships with apartment community teams (both front office and operations teams), ensuring alignment on access, communication, deliveries, and on-site logistics
• Prepare Lodgeur to scale into new markets, ensuring staffing, vendor support, and logistics systems are in place before launching new neighborhoods or cities

Sales & Guest Services

• Own guest screening and trust & safety protocols to protect Lodgeur from fraud, disruptive guests, and risky bookings to ensure we keep communities safe and quiet
• Lead the Sales & Guest Services team to convert inquiries and deliver fast, empathetic support—capturing leads in our CRM, following up across all channels (chat, text, phone, email, OTA), and driving conversion and retention. Drive ancillary revenue opportunities by encouraging upsells (e.g. early check-in, late checkout, Wi-Fi upgrades) and guest stay extensions
• Coordinate smart issue resolution, encouraging self-service fixes when possible and mobilizing Ops, housekeeping, or vendors only when needed
• Handle complex or high-stakes issues, stepping in as the final escalation point for VIPs, urgent problems, or judgment calls that impact the guest experience
• Maintain and improve knowledge systems, including guest-facing Help Center content and internal tools—ensuring the team has quick access to accurate unit-specific information
• Drive service quality and continuous improvement, monitoring review scores and response times, identifying trends, and building structured feedback loops to refine SOPs, tools, and training
• Lay the groundwork for proactive sales, identifying and nurturing high-value prospects (e.g. local businesses, hospitals, relocation firms) to grow direct bookings over time

Performance Ownership & Revenue Ops

• Own operational performance across Lodgeur’s portfolio, with accountability for RevPAR, occupancy, and guest review scores
• Produce and interpret performance reports (weekly and monthly) for founders and building owners—highlighting key trends, variances, and root causes
• Collaborate with founders and revenue tools (e.g. Pricelabs) to ensure rates align with property performance, market conditions, and booking pace
• Identify opportunities to improve margins and guest satisfaction, using data to drive changes in pricing, operations, or guest experience
• Maintain visibility into the P&L, proactively managing operational decisions that impact financial outcomes

Admin, Systems, & Vendor Oversight

• Be the in-house expert on Lodgeur’s tech stack, including Track PMS, Breezeway, Notion, Airtable, and related systems—capable of configuring new listings, training others, and troubleshooting
• Manage key vendor relationships, including laundry, procurement, and software providers—ensuring performance SLAs are met and issues are resolved quickly
• Oversee procurement workflows for new property launches, from inventory ordering to delivery coordination and cost tracking
• Track and control operational expenses, supporting inventory accuracy and budget discipline across locations
• Ensure regulatory compliance with short-term rental rules, building requirements, and safety standards across all properties

About You

Must-Haves

• 3+ years of people management experience, ideally in hospitality, short-term rentals, property operations, or field teams
• 3+ years of relevant industry experience, e.g. short-term rentals, corporate housing, hotels, or multifamily operations
• You take initiative and thrive in ambiguity, working independently to deliver results without constant direction
• You’re hands-on and solutions-oriented, unafraid to roll up your sleeves to fix problems or jump in before a guest arrives
• You’re comfortable with tech and use it to manage operations—working across systems like property management software, task or workflow tools, CRMs, and platforms for guest messaging and support
• You’re comfortable with data and performance metrics (occupancy, RevPAR, guest reviews, margins), and use them to make operational decisions
• You have a sharp eye for detail, spotting small issues before they impact the guest experience (e.g., missing items, off-brand setup, cleaning gaps)
• You’re based in Houston, TX, with reliable transportation and flexibility to work occasional weekends, evenings, or holidays as needed

Nice-to-Haves

• Experience using property management or reservation systems in short-term rentals, corporate housing, hotels, or multifamily operations—bonus if you’ve used tools like Track, Breezeway, or PriceLabs
• Familiarity with the hospitality and STR ecosystem, including OTAs (Airbnb, VRBO, Booking.com), dynamic pricing, guest screening tools, and broader industry best practices
• Background in sales, guest services, or account management in hospitality, corporate housing, or relocation—especially if you’ve worked with inbound leads or client relationships
• Enthusiasm for AI tools, automations, and identifying ways to streamline operations
• Spanish language skills—helpful when working with contractors, guests, or property teams
• Experience scaling operations or launching new properties (especially in hospitality, STR, or multifamily settings)

Tech Stack

We’ll train you on our systems. You’ll work with:

• Track PMS, Breezeway, Pricelabs, Keycafe, Autohost
• Google Workspace (Docs, Sheets, Drive)
• Whatsapp, Airtable, Notion, OpenPhone, QuickBooks, Stripe
• Zapier/Make, ChatGPT/Claude, etc..

Benefits

• Life insurance
• Paid time off such as PTO, sick days, and vacation days
• Health insurance
• Dental insurance
• Commuting/travel assistance