Description
COMPANY OVERVIEW:
Element Vacation Homes is a Central Florida property management company specializing in larger high-quality short-term vacation home rentals. Formed in late 2020 with an emphasis on happy owners and happy guests.
POSITION SUMMARY:
Element Vacation Homes is seeking a highly skilled, hands-on leader to manage and optimize day-to-day operations, with direct oversight of property management, housekeeping, and maintenance. With over 400 bedrooms and growing across three exclusive resort communities in Central Florida, Element is a multi-million dollar operation requiring a dynamic, experienced, and organized leader with an entrepreneurial mindset to ensure operational excellence and drive continued growth.
This position wears many hats including:
> Operational Leadership – Oversee all operational aspects of the company, including property management, maintenance, and housekeeping - ensuring consistent high-quality service delivery
> Strategic Planning – Collaborate with the Managing Director/ Visionary to develop and execute long-term business projects that drive growth and consistency ensuring progress everyday
> Team Management – Lead, mentor, recruit and develop entire team, building amazing culture, fostering a positive and productive work environment
> Process Improvement – Identify and implement processes to increase efficiency, reduce costs, and enhance the guest experience
> Stakeholder Satisfaction – Ensure extraordinary experiences for all parties including homeowners, guests, team members and vendors
> Property Care – Oversee property upkeep including renovations, coordinate repairs, maintaining property aesthetics at all times
> Compliance & Safety – Ensure compliance with all relevant regulations and company policies, including government mandates, safety protocols and emergency procedures
> Company Ambassador – Staying active in the local community and networking groups as well as the industry at large, while continuously showcasing Element's core values and value proposition.
This is a pivotal role within our organization and therefore we are only seeking passionate, top-tier, dedicated rock stars to apply.
RESPONSIBILITIES:
- Direct day-to-day operations ensuring effective coordination across all departments
- Complete ownership of overall condition of properties
* Fair warning: our standards are pretty high - Recruit, train, grow and support a diverse team
- Coordinate VIP, owner, and media bookings to ensure exceptional experiences
- Manage the onboarding and offboarding of properties including theming and renovation project management
- Develop statistical models and analyze trends to improve organizational efficiency
- Documenting processes to further develop and improve our Playbook of standard operating procedures
- Ensure accurate reporting and logging of relevant information
- Manage workforce coverage to support operational needs
- Achieve or exceed established business and financial objectives
- Participate in after-hours MOD duties and attend required meetings
- Address emergencies and guest issues promptly and effectively
- Actively respond to and manage online feedback and reviews
QUALIFICATIONS:
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Minimum of 2+ years of progressive leadership experience in operations, preferably within the hospitality or property management industry
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Experience in implementing or working within the Entrepreneurial Operating System (EOS) framework preferred
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Proven track record of building high-performing teams with an in-depth understanding of marketing, reservations, guest services, housekeeping, maintenance, and owner relations
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Broad financial literacy including budget development & interpretation, basic accounting procedures, and cash flow management
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Out of the box thinker & aggressive problem solver – you don’t let anything stand in your way – no excuses
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Exceptional interpersonal skills – vital for establishing genuine connections and trust with guests, owners, and team members
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Capable of operating autonomously under pressure, managing multiple priorities, and excelling in a fast-moving environment with urgency
COMPENSATION & BENEFITS:
Annual Salary: OTE (On Track earnings) of $100,000 - $120,000 (salary + incentive structure based on performance)
Benefits:
- Competitive salary
- Generous vacation policy – after all, we’re in the vacation business!
- Casual Dress
- Mac Workstation
- Happy Hour
- Paid Day off on your birthday for quarterly volunteer work
- Universal Annual Pass
- Fun work environment