Description
COMPANY OVERVIEW:
Emerald Isle Realty, founded in 1962, has now enjoyed over 60 years of bringing families to our beautiful island and helping them create life-long vacation memories. This success is in no small part thanks to the dedication of our professional cleaners and quality assurance inspectors. Truly, we could not do this without you! You create the first impression our guests have of their long-awaited vacation home. The detail and care you put into your work will directly impact the safety, health, and comfort of each guest’s stay.
Emerald Isle Realty is known for our excellent reputation as the most elite vacation rental management company on the Crystal Coast. Emerald Isle Realty’s brand is renowned locally, statewide, and nationwide for our cleaning excellence and world class customer service, but we are equally proud to be known for treating everyone with kindness, and the highest ethical standards, starting with our team members.
We want to help you succeed in your career by increasing your knowledge of professional cleaning and quality assurance inspecting, and giving you the skills to be efficient and confident in your work. The universal hospitality skills and professional development that Emerald Isle Realty will help you gain will in turn assist you in excelling in your career and as a member of our coastal community. We are always available for further education and mentoring as well, with a myriad of options available for our full-time family. Professional housekeeping is a dynamic and ever-evolving industry, and Emerald Isle Realty is here to grow with you!
POSITION SUMMARY:
As a full-time inspector, your days will be spent at our beautiful vacation rental properties inspecting the homes to ensure they meet or exceed our cleaning and property appearance standards, and thoroughly checking for any maintenance or housekeeping concerns. You will inspect homes after our professional housekeepers complete their work to ensure everything is perfect before the next family arrives, and you'll also inspect vacant properties with upcoming guest or homeowner arrivals.
There will be days will you meet with homeowners and guests at properties to help with anything they need during their stay, and many days you will meet with housekeepers at properties to help guide them in their work. Building and maintaining relationships with homeowners and housekeepers, as well as making personal connections with our short-term guests, is a huge part of the work you'll do, and hugely rewarding!
We focus on setting everyone up for success at every step of every day. This starts with ourselves, and extends to setting our housekeepers, our homeowners, our guests, and each member of the Housekeeping Department and of Emerald Isle Realty, up for success. The perfect candidates for this opportunity will have this at the forefront of their mind each day. They will also have truly extraordinary communication skills, and be accountable team members that are also able to work independently.
Quality assurance inspecting will also always involve some amount of cleaning. There will be times, especially in our off-season, when our full-time inspection team will perform cleanings at properties when needed. If you possess a passion for cleaning and guiding others on best cleaning practices, you'll truly enjoy your work.
There are currently two positions available for our full-time quality assurance inspector position. One will have the schedule of Thursday - Monday each week, with Tuesdays and Wednesdays off. One will have the schedule of Wednesday - Sunday each week, with Monday and Tuesdays off.
RESPONSIBILITIES:
- Communicate effectively by phone and in person with owners, guests, co-workers, and housekeepers
- Inspect rental properties to ensure that the level of cleanliness meets or exceeds Emerald Isle Realty standards
- Enforce Standard Unit Appearance
- Replace household items in rental units and submit necessary documentation for billing
- Report any damages and maintenance or housekeeping concerns for rental properties
- Ensure that rental properties are secured
- Ensure that the Housekeeping front office area is neat and tidy at all times
- Clean rental properties when needed, especially in the off-season
- Assist with making beds in rental properties when needed
- Other duties as assigned
QUALIFICATIONS:
- Strong guest service orientation and skills
- Strong sense of hospitality for all people
- Ability to communicate effectively both orally and in written communication
- Ability to prioritize
- Ability to work independently and as part of a team
- Extremely conscious of details and surroundings
- Must be dependable and available to work assigned/flexible schedule and overtime hours
- Overtime is required from April-November, and can occur outside of this timeframe
- Must have dependable transportation
- Must be able to work weekends year around, and work from 8am - 6pm on weekends during the peak summer season
- Thrive in a fast-paced, demanding environment
- Technology fluent
COMPENSATION & BENEFITS:
Hourly Rate: $16.00 - $18.00
Benefits:
- Paid time off such as PTO, sick days, and vacation days
- Health insurance
- Life insurance
- Dental insurance
- Retirement benefits or accounts
- Employee recognition programs
- Commuting/travel assistance