Description
COMPANY OVERVIEW:
At Mr. Lake Lure Vacation Rentals, we turn vacation dreams into reality against the backdrop of North Carolina’s stunning beauty. As specialists in second home and vacation property management, we understand the art of creating unforgettable experiences.
Having a career with Mr. Lake Lure allows you to have a fantastic work-life balance - where every day is about creating unforgettable memories for our guests and rewarding experiences for ourselves. You'll also have the opportunity to work in a beautiful location and be part of a supportive team.
How?
Our team focuses on teamwork and the relentless pursuit of excellence. We believe in fostering a workplace where every team member is valued, challenged, and encouraged to grow.
Now, we’re looking for a Front Desk and Reservations Specialist who loves working with people and is adept at multitasking with accuracy.
POSITION SUMMARY:
At Mr. Lake Lure Vacation Rentals, we're seeking a Front Desk & Reservations Specialist who is naturally patient, enjoys accurate desk work, and works well on a team.
In this position, your positive attitude and ability to provide exceptional customer service will significantly shape our guests' first impressions of our brand and their overall experience. Your ability to multitask calmly and professionally in a busy environment will be what sets you apart. You'll also work hand in hand with our dedicated maintenance and housekeeping teams to ensure every aspect of our operations runs seamlessly, meeting our guests' needs with precision. Your role is crucial in creating unforgettable experiences for our guests, making you an integral part of our team.
You are our ideal candidate for this position if you appreciate the rhythm of routine work, value a tight-knit team, and are committed to maintaining the inviting atmosphere Mr. Lake Lure Vacation Rentals is known for.
Get your application in today and become a part of our success story
RESPONSIBILITIES:
- Open the office by 9 am, ensuring readiness for phone calls, and professionally manage all incoming telephone and email inquiries.
- Efficiently process reservations and payments, thoroughly understanding all rental properties to assist guests effectively.
- Provide high-quality customer service, responding promptly and courteously to all guest inquiries and service requests.
- Coordinate timely and accurate delivery of requests between guests and the maintenance department and direct vendors as necessary.
- Manage office tasks, including retrieving and sorting mail, processing incoming payments, and filing paperwork.
- Complete all administrative duties as assigned, ensuring the smooth operation of the front desk.
- Proactively follow up on all guest service requests to ensure satisfaction and uphold the company's standard for exceptional service.
QUALIFICATIONS:
- Proficient in computer use, with excellent skills in internet navigation and various online software applications, ensuring efficient execution of all tasks.
- Detail-oriented and organized, with a knack for meticulously planning, executing details, and juggling multiple tasks efficiently.
- Possesses a positive, customer-oriented attitude, demonstrating the ability to communicate effectively with team members, departments, and vendors.
- On time, reliable, with a valid driver's license, transportation, and auto insurance.
COMPENSATION & BENEFITS:
Hourly Wage: $15 - $20 per hour based on experience and achievement
Benefits:
- Paid time off, such as PTO, sick days, and vacation days
- Workplace perks such as recreation activities, food and coffee, and flexible work schedules
Schedule: Must be punctual and willing to work regular business hours, weekends, and after-hours as needed.