Description
About Impact STR
Impact STR is a Jacksonville-based short-term rental management company focused on delivering exceptional experiences for property owners and guests alike. As part of the Impact Holdings group, we combine data-driven operations with hands-on local service to maximize owner returns and guest satisfaction. Our team is small, fast-moving, and deeply committed to doing things right.
Who We’re Looking For
We’re looking for a dependable, detail-oriented professional to serve as the boots-on-the-ground for our growing portfolio of short-term rental properties. This is a hands-on field role that blends property inspections, supply and linen logistics, light maintenance, and on-call support into a varied but structured daily routine.
If you take pride in consistent, high-quality work — if you follow through, stay organized under pressure, and genuinely care about the spaces and people you support — you’ll thrive here. No two days are exactly alike, but the standard never changes.
What You’ll Do
Property Inspections & Field Coverage
- Conduct unit inspections prior to guest and owner arrivals to confirm each property meets company standards
- Document property conditions during walk-throughs, flagging maintenance issues or supply gaps
- Coordinate and be present for unit appointments including furniture deliveries, cable/internet installs, appliance replacements, and HOA walk-throughs
- Distribute owner gifts and manage mail handling on standardized mail days
- Replace electronic lock batteries and address minor hardware issues during property rounds
Linen & Supply Operations
- Prepare and complete all unit linen bags for scheduled cleans each day
- Wash, dry, sort, fold, and organize linens, terry, blankets, and bedspreads to company standards
- Operate commercial washers and dryers in a laundry facility or on-site as needed
- Monitor linen inventory daily and restock proactively to ensure availability for upcoming cleans
- Inspect linens flagged as unsalvageable — confirm discard or return to rotation
- Print and review the full cleaning schedule weekly; prepare unit bags in advance for upcoming cleans
- Conduct weekly full inventory counts, adjust stock levels, and deep clean linen room and storage areas
- Coordinate with laundry vendors to confirm pickup/delivery schedules and weekly volume needs
- Run supplies, linens, pool passes, and unit consumables to properties as needed
- Communicate supply needs to the PM team in a timely manner to prevent shortages
Light Maintenance & Preventative Care
- Perform routine light maintenance tasks such as replacing light bulbs, fixing door hinges, and unclogging drains
- Change HVAC filters on a scheduled 3-month cadence; document and process each change
- Observe and report any property damage, safety hazards, or items requiring professional service
- Use appropriate tools, chemicals, and cleaning products in accordance with company standards
On-Call & Team Support
- Participate in a shared on-call rotation, providing after-hours field availability on a scheduled basis
- Respond promptly to escalated field-level guest or owner concerns including maintenance issues and unit access problems
- Confirm housekeeping cleans are complete and communicate any discrepancies to the PM team
- Support key distribution and coordinate with incoming office personnel as needed
- Maintain consistent communication with the PM and front desk teams via Slack and phone throughout the day
- Attend all required team meetings and support colleagues when needed
Qualifications
What We're Looking For
- Availability Sunday through Saturday, with flexibility for early mornings and evenings as needed
- Reliable personal transportation — frequent travel between worksites is a core part of this role
- Strong attention to detail and the consistency to follow established processes every time
- Tech-comfortable: able to use mobile apps, tablets, and property management software
- Professional communication across all channels — phone, text, email, and Slack
- Ability to self-manage a varied daily workload with minimal supervision
- Prior experience in property management, hospitality, housekeeping, or facilities maintenance is a plus
- Calm, service-oriented mindset — you take your work seriously and treat every property like it matters
Physical Requirements
- Ability to stand, walk, and remain on your feet for extended periods throughout the workday
- Regularly push, pull, and lift
- Ability to reach overhead and below the waist, and to bend, stoop, squat, kneel, and twist as needed
Compensation, Benefits & More
Compensation: $17.00 - $19.00 an hour
Benefits:
- Paid time off such as PTO, sick days, and vacation days
- Health insurance
- Life insurance
- Dental insurance
- Vision insurance
- Retirement benefits or accounts
- Short term disability insurance
Location: Amelia Island, FL 32034 area
Job Type: Full-Time