Description
COMPANY OVERVIEW:
Big Easy Management is a locally owned and operated vacation rental & hotel management company rooted in the heart of New Orleans. We manage a curated portfolio of distinctive short-term rental properties, blending Southern hospitality with modern technology to deliver exceptional experiences for both guests and homeowners. Our mission is to elevate the standards of vacation rental & hotel management through responsive service, operational excellence, and an unwavering commitment to our community. From historic homes just outside of the French Quarter to sleek uptown getaways, our team works hard to ensure each stay is unforgettable — and every property is performing at its best.
POSITION SUMMARY:
We are seeking a detail-oriented and dependable Distribution & Permitting Specialist to join our team and help enhance the visibility of our short-term rental properties across platforms like Airbnb and Vrbo. In this role, you’ll play a critical part in optimizing revenue performance and navigating the permitting process with precision—ensuring property owners are supported every step of the way.
This position is ideal for someone who takes pride in accuracy, consistency, and process-driven work, and who has a deep understanding of online travel agency (OTA) platforms as well as local permitting and compliance standards.
If you're someone who thrives in a structured environment, enjoys solving problems with a methodical approach, and values being the go-to expert in your domain, this is the role for you.
This is a full-time, on-site position based in New Orleans, LA.
KEY RESPONSIBILITIES:
OTA Management & Optimization:
- Create & manage/update new listings on OTA platforms for all new properties.
- Maintain all internal systems for properties (Hostaway PMS, Breezeway, Wheelhouse, etc.)
- Optimize current property listings on OTA platforms to improve search results rankings and increase performance.
- Ensure all listing content (including descriptions, photos, and amenities) is up-to-date and compelling.
- Implement A/B testing and data-driven improvements to listing performance.
Revenue Reporting & Portfolio Performance Analysis:
- Provide regular performance reports, including booking trends, revenue metrics, and insights into areas for improvement.
- Analyze booking data to identify opportunities for growth and assist with adjusting strategies accordingly.
- Monitor competitor activity & performance, updating internal tracking regularly.
Permitting & Compliance:
- Monitor expiring permits & update property owners on pending expiration dates.
- Assist owners with the renewal process and ensure timely renewals.
- Update all internal & external platforms with updated permit information.
- Assist potential clients with the permitting process & general inquiries.
Collaboration & Support:
- Work closely with management to align revenue goals with market realities.
- Report to the Director of Product on a regular basis with updates on projects & deliverables.
- Work closely with the Product Manager during new unit onboardings.
- Offer insights and recommendations for improving guest satisfaction and review scores to drive repeat bookings.
QUALIFICATIONS:
- 2+ years of experience with permitting & local compliance processes (in New Orleans or in general)
- 2+ years of experience with online travel agencies (OTAs) like Airbnb, Vrbo, and others.
- Familiarity with Property Management Systems (PMS) like Hostaway & Breezeway.
- Strong analytical skills and proficiency in property management tools and software.
- Expertise in listing optimization strategies to improve visibility and conversion rates.
- Excellent written and verbal communication skills.
- Strong organizational skills & impeccable attention to detail.
- Ability to work independently, meet deadlines, and adapt to a dynamic market environment.
COMPENSATION & BENEFITS:
Annual Salary: $45,000 - $52,000
Benefits
- Paid time off such as PTO, sick days, and vacation days
- Health insurance
- Telecommuting options
- Workplace perks such as recreation activities, food and coffee, and flexible work schedules
Schedule
- Monday - Friday: 8 am - 5 pm