Description
COMPANY OVERVIEW:
Marshmallow Memories Cabin Retreats is a place where luxury and nature collide.
At the core of our operation is a dedicated group of professionals who share our commitment to unparalleled hospitality and property management. As we grow, we’re looking for trailblazers to join us and contribute to our thriving work culture.
Standing on the foundation of exceptional customer service and innovative analytics, our mission is to redefine the vacation experience, creating unforgettable memories for our guests through the perfect blend of natural beauty and premium comforts. We’re achieving this through our curated selection of high-end properties, each designed to offer a unique and unforgettable experience.
POSITION SUMMARY:
Step into a pivotal role as our Director of Operations, where your expertise in translating strategic visions into operational excellence will propel our luxury cabin rental business forward. Overseeing every operational facet, from the efficient management of work orders to the implementation of business improvement initiatives, you’ll ensure each guest's experience surpasses expectations. This role also requires you to be a numbers-savvy leader with an entrepreneurial mindset, able to navigate the complexities of revenue management, ADR, and occupancy to grow our portfolio, strengthen our brand and increase revenue.
Join our team full-time to take on a role that blends the thrilling challenges of a growing property management firm with independence, teamwork, competitive pay, and the flexibility of a hybrid role.
Let's shape the future of vacation experiences in Broken Bow together.
This hybrid role will require frequent travel to our cabins In Broken Bow, Oklahoma. We will only consider applicants who are located within a reasonable and drivable distance of Broken Bow, Oklahoma.
RESPONSIBILITIES:
- Optimize established processes and create new ones as necessary to create efficiency and improve the overall guest experience;
- Monitor and meet maintenance, cleaning, and guest KPIs.
- Monitor and meet broader company KPIs.
- Oversee the operations staff to ensure training, know-how, and information are on-brand and timely.
- Travel to Broken Bow as needed to implement new practices (on average once per month).
- Schedule regular meetings with stakeholders to build and strengthen relationships.
QUALIFICATIONS:
- Minimum three years as an operations manager or similar for a reputable STR management company.
- Proven track record of meeting or exceeding KPIs preferred or a minimum of 2 years of demonstrated experience and success as a director at a reputable STR management company
- Must be a kind, creative, self-starter
- Highly motivated with motivational leadership skills;
- Highly proficient with Track, Google Apps, and other STR-related software;
- Proficient in data analysis and dynamic pricing strategies, identifying trends, as well as creating and monitoring KPIs
Note: We are an equal opportunity employer, but successful candidates will need to submit to a background check and sign a confidentiality agreement.
COMPENSATION & BENEFITS:
Annual Salary: Up to $100,000 base
Bonus: There is a total compensation potential of $115,000 for highly qualified individuals who contribute significantly to company success. This includes yearly bonuses, a 401(k), and profit-sharing based on company performance.
Benefits:
Join us and benefit from a comprehensive compensation package that includes:
- A 401(k) plan
- Profit-sharing opportunities, directly linking your efforts to company performance rewards.
- Relocation assistance, making your transition to Broken Bow seamless and stress-free.
- Flexible telecommuting options offer the perfect blend of work-life harmony.
- Annual bonuses reward your dedication and hard work.
Availability: Your hours will be primarily Monday through Friday, during standard business hours. However, this position also requires availability after hours and on weekends to handle guest-related issues as they occur.