Director of Operations, Vacation Rentals

COMPANY OVERVIEW:

Savvy Vacation Rental Management stands as a boutique vacation rental management agency, boasting a portfolio of over $40 million in real estate assets under management across 10+ cities throughout the United States. As a forward-thinking hospitality brand, Savvy VRM leverages cutting-edge software platforms to optimize operations within a hybrid work environment, both on-site and remotely. The foundation of our success lies in our unwavering commitment to three fundamental pillars:

• Responsiveness,
• Resourcefulness,
• Resilience

Throw in the start-up environment of a growing tech company, and you’ve got one wild ride: spontaneous, gritty, and challenging while simultaneously being fun, flexible, and impactful.

As our company continues to evolve, we are actively seeking individuals who embody excellence to join our collective mission of delivering Home Comfort Hotel Quality™ to every guest we are privileged to serve.

Join us in shaping the future of hospitality with innovation, dedication, and unparalleled service.

POSITION SUMMARY:

As our Director of Operations, you'll collaborate closely with our visionary founders to transform overarching goals into actionable processes with tangible outcomes. You'll be an operational force that blends our people, processes, and priorities, enhancing the guest and owner experience at every touchpoint. Your mission is to build on our existing foundation to create and maintain operational excellence within our organization such that all our stakeholders (guests, owners, team members, and vendors) become a cult-like following of raving fans.

You'll play a crucial role in our company's growth across all departments, serving as the captain of our ship. Your diverse responsibilities will range from establishing standard operating procedures for housekeepers to managing guest issues escalated by reservations and swiftly responding to on-site emergencies. You'll oversee onboarding, cultivate owner relationships, implement new operational software and systems, and address challenges with creativity and high integrity. Your leadership and expertise will catapult our business toward new horizons.

This is a hybrid role with occasional travel. Successful candidates will have a proven track record in effective leadership, thoughtful decision-making, and exceptional customer service. This entails managing multiple priorities, delegating tasks efficiently with accountability, and maintaining composure amid the daily pressures of our business operations.

We are considering applicants located in any of our markets:

RESPONSIBILITIES:

• Oversee all aspects of hospitality operations, including guest services, home care, owner relations, onboarding, and compliance.
• Translate leadership ideas into operational plans, ensuring seamless operations focused on guest satisfaction and profitability.
• Oversee day-to-day operations, fostering team alignment with organizational goals.
• Develop a comprehensive view of operations, collaborating cross-functionally to address property concerns.
• Conduct onboarding inspections and periodic visits to ensure homes meet standards.
• Manage guest and owner relations while developing positive relationships with staff, contractors, and vendors through clear communication and coordination.
• Maintain homeowner relationships with prompt and attentive service, proactively meeting needs and building trust.
• Promptly address issues following company values, handle escalations, technical troubleshooting, and conflict resolution with guests and owners to mitigate company risk.
• Attract, retain, and develop a high-performing operational team, including hiring, training, scheduling, evaluating, and ongoing coaching. This will include on-the-ground and remote team members and contractors, meeting virtually and in person.
• Support growth and expansion in existing markets by establishing a local presence and setting up scalable systems to enhance every aspect of the operation.

QUALIFICATIONS:

• Proven results as Operations Manager, General Manager, or similar, preferably within the vacation rental industry.
• High technical agility that enables you to learn and use various software simultaneously.
• Experience building teams with an in-depth understanding of human resources, reservations, revenue management, guest services, housekeeping, maintenance, and owner/investor relations.
• Adept at transitioning seamlessly from strategizing to implementation and translating into tangible results.
• Working knowledge of financial planning, data analysis, and performance/operation metrics is required.
• A demonstrated execution mindset and a record of success in holding people accountable are required.
• Able to develop and implement standardization and effective business strategies for vacation rental operations and guest services.
• Willing to relocate and/or travel to Palm Springs; or live in one of our other markets: Palm Springs, CA; Nashville, TN; Seattle, WA; Las Vegas, NV; Phoenix, AZ; San Diego / Los Angeles, CA; Tampa / St Pete, FL

COMPENSATION & BENEFITS:

Annual Salary: $66,560 to $100,000 OTE

Bonus Details: Bonus opportunities based on individual and company performance.

Perks of working at Savvy VRM: 

• Flexible Work Schedule. 
• 2 Weeks Paid Vacation. We recognize the need for unplugging. Having been in this role before, we all know how hard it can be to always be “on” and strive to balance integrating professional work and personal life. We want to give you a chance to get away from it all and take some time for yourself.
• Work from Anywhere. Whether you work best at home, at your home office, in a cafe down the street, or at the co-work space downtown, we’ll leave it to you to decide what environment suits you best. You must have a reliable wifi connection and be able to take calls and meetings as needed. We’ll even buy or subsidize items that help you do your best work.
• Get Paid to Travel. We love to travel, and we hope you do too. Because we’re a multi-market brand, you’ll have the chance to get paid to travel wherever we operate. We encourage you to incorporate some leisure into your work trips while you’re away. We’ll pay your way and treat you when you get there. Plus you’ll have the freedom to bring your family along for the ride, or meet up with friends and even have them stay with you in some of our most popular vacation destinations.
• Free + Discounted Stays. Stay at properties within our portfolio for free, or at a huge discount, based on availability.
• Growth Stipend. We’ll support your development, both personally and professionally, and work with you to develop and implement a growth plan so you can continue to increase knowledge and skills that align with your aspirations and leverage opportunities for the business.
• Join us at Ground Zero. We still consider ourselves a startup, and this is your chance to play a pivotal role in applying your skills and experience to make an impact at the early stages of our business. One of the biggest benefits of getting in early is the infinite upside of opportunity. We’re not ones to restrict growth or try to contain creativity. This role will be a stimulus and support mechanism to fulfill your greatest potential—personally and professionally.

We look forward to meeting you!