Description
COMPANY OVERVIEW:
Amelia Island Getaways is a locally owned, hands on vacation-rental company built on high-touch service, integrity, and excellence. Founded and led by a husband-and-wife team, we remain personally involved in every part of the business — from property care and guest experience to owner relationships and team leadership.
We currently manage a curated portfolio of about 90 properties and are intentionally focused on quality over quantity. Every home, guest, and owner relationship matters deeply to us — and that commitment shows in our reviews, retention, and reputation.
Our Christian faith is central to how we operate. It shapes our commitment to accountability, honesty, and treating people the right way — values that guide every decision we make and define our culture of service.
We’re now seeking a Director of Operations / Integrator to help us strengthen our foundation, elevate our team, and ensure the business runs smoothly and sustainably.
POSITION SUMMARY:
This is a pivotal leadership role at AIG — the vital link between ownership vision and day-to-day execution. The Director of Operations / Integrator ensures that every department (reservations, guest experience, housekeeping, maintenance, accounting, and owner relations) operates efficiently, collaboratively, and in alignment with company goals.
You’ll turn ideas into systems, remove roadblocks, foster accountability, and help the team deliver exceptional experiences for both owners and guests.
This role calls for a steady hand — someone who brings structure, consistency, and calm to a fast-moving, detail-rich environment. Your impact will create clarity, streamline operations, and support a sustainable rhythm that allows ownership to stay focused on growth and innovation while the business runs seamlessly. Prior experience working within an organization that uses the Entrepreneurial Operating System (EOS) is a plus.
Your core priorities will be:
- Owner Retention – keeping owners happy, informed, and proud to partner with AIG.
- Team Retention – creating a culture where people feel valued, supported, and accountable.
- Guest Satisfaction – maintaining the high standards and responsiveness AIG is known for.
Who You Are
You’re humble, steady, and dependable — a “get it done” kind of leader who thrives behind the scenes making sure everything works the way it should.
You’re detail-oriented and systems-minded, with a knack for creating order and consistency without overcomplicating things. You don’t chase the spotlight — you’re energized by seeing the team succeed, the systems hold, and the business run better each week. You’re motivated by progress, by calm order, and by helping people do their best work.
You have grit, empathy, and great intuition — you can pick up what someone means even when they don’t say it outright. You’re decisive but kind, structured but flexible, and you know how to bring out the best in people while holding high standards.
RESPONSIBILITIES:
Operational Leadership
- Oversee day-to-day operations company-wide to ensure quality, consistency, and profitability.
- Translate strategic goals from ownership into actionable quarterly and weekly priorities.
- Build and maintain clear SOPs and workflows across all departments.
- Monitor performance metrics (occupancy, revenue, service quality, reviews) and ensure accountability to goals.
Team & Culture
- Lead and mentor department heads in housekeeping, maintenance, guest services, and administration.
- Drive recruitment, hiring, and onboarding processes in partnership with ownership.
- Ensure training, coaching, and performance reviews are consistent and effective.
Financial & Business Management
- Partner with ownership on budgets, forecasts, and expense control.
- Work with external partners (accounting, insurance, payroll/PEO, legal) to ensure compliance and efficiency.
- Identify and implement cost-saving and revenue-enhancing opportunities without sacrificing quality.
Systems & Process Improvement
- Learn all existing systems and processes before making changes.
- Evaluate software, vendor, and operational tools for scalability and integration.
- Ensure accurate documentation, tracking, and communication across departments.
Owner & Guest Experience
- Support seamless communication and consistency for both owners and guests.
- Ensure service standards are met or exceeded, with prompt issue resolution.
- Oversee owner reporting, property readiness, and quality-assurance systems.
QUALIFICATIONS:
- 5+ years of leadership experience in vacation-rental, hospitality, or property-management operations.
- Experience working within an organization that uses the Entrepreneurial Operating System (EOS) is a plus.
- Proven ability to lead teams, implement processes, and manage multiple priorities in a fast-paced environment.
- Strong understanding of HR fundamentals (hiring, compliance, performance).
- Financial literacy — comfortable with budgets, reports, and forecasting.
- Tech-savvy with reservation and property-management platforms.
- Excellent communicator with a calm, problem-solving approach.
- Hands-on, humble, and willing to pitch in when needed.
COMPENSATION & BENEFITS:
Annual Salary: $90,000 - $110,000
Bonuses: Performance-based incentive opportunities tied to owner retention, team performance, and guest satisfaction metrics (OTE): Up to $120,000 annually.
Benefits
- Paid time off such as PTO, sick days, and vacation days
- Health insurance
- Retirement benefits or accounts
Schedule
Full-time position with a heavier weekend focus during peak season. Availability on Saturdays and Sundays is required during high-occupancy months, with a flexible schedule provided in the off-season.