Director of Operations

COMPANY OVERVIEW:

We are proud to deliver exceptional coastal experiences along the beautiful Gulf Coast of Northwest Florida. As a locally rooted, family-oriented vacation rental and property management company serving The Gulf Coast, we specialize in caring for high-quality vacation homes and creating memorable stays for guests while building trusted, long-term partnerships with homeowners.

Our team thrives in a supportive, collaborative environment where individual contributions matter and growth is encouraged. With a strong focus on customer service, relationship-building, and operational excellence, we take pride in the impact our work has on both guests and property owners. From breathtaking beach settings to meaningful career opportunities, we offer a workplace where professionalism, teamwork, and hospitality come together every day.

POSITION SUMMARY:

We’re seeking a decisive, results-driven leader to oversee daily operations across all Gulf Coast territories. As Director of Operations, you’ll own operational performance end-to-end, driving team accountability, guest satisfaction, budget discipline, and positive vendor partnerships. This role is ideal for someone who is a natural leader, makes decisions with confidence, and steps in when needed to keep operations moving forward.

This is a hands-on leadership position where you’ll set clear expectations, build scalable systems, and uphold consistent standards across the portfolio. You’ll play a critical role in developing the team, improving processes, and ensuring every property delivers a high-quality, reliable guest experience while supporting the continued growth of the team and the business.

RESPONSIBILITIES:

Operational Excellence

• Oversee daily operations across all territories to ensure consistent standards and efficient execution
• Own SOP implementation, compliance, and continuous improvement
• Manage operational budgets and monitor NOI and key performance metrics
• Track and improve KPIs including guest review scores and unit growth
• Resolve escalated operational issues and serve as acting property manager when needed

Team Development & Culture

• Train, coach, and mentor operational leaders and team members
• Establish clear development paths to support career growth and retention
• Foster a collaborative, accountable culture across departments
• Recognize and celebrate strong performance and team wins

Cross-Department Collaboration & Vendor Relations

• Partner with all departments to support company-wide objectives
• Build and maintain strong relationships with local vendors
• Oversee laundry center operations, ensuring efficiency and quality standards

Talent Management & Accountability

• Lead hiring and onboarding for operational roles aligned with company values
• Manage on-call coverage planning and operational scheduling
• Maintain accountability through performance monitoring and SOP audits
• Step into operational roles as needed to support the business

QUALIFICATIONS:

• 2+ years of experience in property management, hospitality, or vacation rentals
• Working knowledge of home maintenance, cleaning standards, and guest services
• Excellent communication and time-management skills—you're proactive, not reactive
• Tech-savvy and comfortable using platforms like Breezeway, Track, and Lodgify
• Flexibility to work weekends, holidays, and handle occasional emergencies
• Valid driver's license and reliable transportation
• Familiarity with local short-term rental laws is a bonus

COMPENSATION & BENEFITS:

Annual Salary: $65,000 - $80,000

Bonus Available based on Performance Metrics

Performance Metrics

• Guest Review Scores
• Net Operating Income
• Unit Growth
• SOP Compliance Audits
• Employee Development & Retention

Benefits

• Paid time off
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Retirement benefits or accounts
• Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs
• Long term disability insurance
• Short term disability insurance
• Tuition reimbursement
• Employee recognition programs
• Workplace perks such as recreation activities, food and coffee, and flexible work schedules

Schedule

Full Time, Varies with business needs and seasonality