Description
COMPANY OVERVIEW:
Our success story began over two decades ago as a small venture, but through dedication and hard work, it has grown exponentially, diversifying our operations.
With a strong presence in nine world-class resort municipalities, our company manages a vast portfolio of vacation rental properties across Western Canada and beyond. From the stunning slopes of Park City, Utah, and Jackson Hole, Wyoming, to the charming Mont Tremblant in Quebec and picturesque Whistler and Revelstoke in British Columbia, we are committed to providing exceptional experiences to our guests.
Working with us, you'll find that we enjoy a culture of innovation and adaptability, where we encourage our employees to think outside the box and embrace new challenges. We're also committed to your personal and professional development, providing the support and resources you need to grow in your position.
Join our team and be part of a company that values your skills, celebrates your achievements, and offers opportunities for professional development.
POSITION SUMMARY:
As a Director of Hospitality (DOH), your primary focus will be to provide coaching and mentorship to operators within your market portfolio. This role encompasses various areas such as budgeting, forecasting, business development, operational standard operating procedures (SOPs), owner and guest relations, revenue management, yielding, hiring/firing, and accounting.
Your day-to-day activities will involve conducting virtual meetings and in-person interactions as necessary, managing owner and Homeowners Association (HOA) and STRATA relations, and overseeing organizational budgeting processes. Your main function as a DOH will be ensuring the seamless operation of all business activities. By leveraging your expertise and experience, you will play a crucial role in driving the success and growth of our hospitality operations.
With outstanding performance and the right talent, the potential also exists for you to take on expanded responsibilities, such as managing Tremblant operations and other Canadian portfolios in the future, as well as additional potential growth paths available, such as the opportunity to become a Vice President of Operations, overseeing both US and Canadian operations, or even exploring a role as a Director of Sales for Canada.
Apply today to join our team, where you’ll have the opportunity to make a substantial impact on our organization's success while also exploring exciting avenues for your own professional growth.
RESPONSIBILITIES:
- Oversee all aspects of hospitality operations, including guest services, owner relations, technology implementation, best practices, and contract compliance.
- Lead the Operations Team in Western Canada, providing guidance and support.
- Handle issue escalation, troubleshooting, and resolution.
- Train and coach Operations Team members.
- Conduct regular meetings and visits to each hospitality market.
- Collaborate with all leadership team members.
- Support growth and expansion in existing and new markets.
- Take on additional projects as needed.
QUALIFICATIONS:
- Must be a resident of British Columbia.
- Extensive experience in all operational aspects of hotel/vacation/property management.
- Familiarity with BC and Alberta rules and regulations, tax, and compliance obligations.
- Minimum of 5 years of leadership experience.
- Experience in managing multiple teams in British Columbia.
- In-depth knowledge of Western Canada mountain regions.
- Able and willing to travel to all portfolios often and as needed.
COMPENSATION & BENEFITS:
Annual Salary + Bonus: OTE (on track earnings) of up to $150,000 (with bonuses)
Bonus: This position is eligible for bonuses related to the direct addition of properties.
Benefits:
- Paid time off per provincial guidelines
- 5 days of paid sick leave per year
- Extended Health insurance
- Life insurance
- Dental insurance
- Retirement benefits (RRSP match)
- Employee recognition programs
- Commuting/travel assistance
- Workplace perks such as recreation activities, team building events, and flexible work schedules
Schedule: Full-time hours from Monday to Friday with the flexibility to work after hours as required, as well as the ability to travel.
Note while this opportunity is remote, it is a requirement that you reside in British Columbia, CA.