Mastercool Inc
December 1, 2022
Randolph, New Jersey
Job Type
Hourly: $17.00 - $19.00



Mastercool Inc, a growing midsize manufacturing company, located in Randolph, NJ, is looking for a friendly, communicative, and professional Customer Service Representative. Mastercool is a family-owned and operated company that has been supplying professional air conditioning, service tools, and equipment to the automotive and HVAC/R industry for over 35 years. As one of the fastest-growing companies in this market, Mastercool’s name is synonymous with “World Class Quality” and uniquely innovative product design. Mastercool has been awarded many patents worldwide due to our never-ending focus on new technology.

In addition to Mastercool’s headquarters located in the United States, our Belgium and Brazil offices also feature a full inventory and staff. This has enabled us to set up distribution to over 60 countries demonstrating that we are truly a multinational company.


  • Excellent at communicating over the phone in handling customer inquires
  • Excellent time management and prioritization skills
  • Ability to answer the phone, listen actively, relay information, and type basic information simultaneously
  • Customer-focused for positive customer experience and resolution
  • Contribute to team effort by accomplishing related results as needed


  • Ability to think fast and respond quickly in a professional manner in a fast-paced environment
  • Enter International orders accurately, and answer emails in a timely manner.
  • Record, organize and file.
  • Inform salesmen/customer if item is out of stock or discontinued.
  • Update customer orders as requested.
  • Work with other departments to determine stock needs and arrivals.
  • Work directly with freight forwarders on timing/cost for moving freight.
  • Prepare paperwork for export shipments.


  • High school degree or equivalent.
  • Previous experience in customer support, sales, or a related field.
  • Basic computer skills and knowledge of Infor CloudSuite are a plus.
  • Experience with tracking and recording call information, filing documents, or updating customer profiles/accounts.
  • Motivated team player.
  • Able to multitask on multiple projects in a fast-paced environment.


Hourly: $17.00 - $19.00

Bonus Details: Bonus is discretionary, based on the performance of the company and the individual.


  • Paid time off, such as PTO, sick days, and vacation days
  • Health insurance
  • Dental insurance
  • Retirement benefits or accounts