Description
COMPANY OVERVIEW:
At Curated Vacation Properties (CVP), we do more than manage short-term rentals—we build trust, transparency, and long-term success for our clients. Our high-touch, boutique approach caters to seasoned investors who rely on us to maximize their return on investment while delivering five-star guest experiences.
Who are we?
At CVP, our values—Trust, Transparency, Communication, and Unparalleled Service—guide everything we do. We believe trust is the foundation of every relationship, whether it’s with our property owners or guests, and we take that responsibility seriously. Owners trust us with their investments, and guests trust us with their vacations. We honor both by constantly improving, refining, and delivering exceptional service.
Today CVP is strategically positioned to provide unparalleled owner experiences and foster long-term success for the partners who trust us.
As we continue to grow, we’re looking for a Client Success Manager who thrives in a fast-paced, results-driven environment—someone who is assertive, innovative, and capable of leading multiple teams with confidence and efficiency.
Apply Today!
POSITION SUMMARY:
This role requires someone with a "reach out to them before they reach out to us" approach and the ability to create scalable processes for client success as CVP continues to grow.
Does this sound like you?
We invite you to look into this Client Success Manager position. This position will serve as the primary liaison between our team and our property owners.
In this role, you will ensure that every owner receives accurate, proactive updates on their investment performance, allowing them to make informed decisions confidently.
You will work closely with Revenue Management, Guest Experience and Maintenance to provide detailed property/portfolio performance updates, manage all owner communications, and oversee the client onboarding process.
Interested?
Apply today if you’re a strategic thinker who thrives in building relationships, you’re able to anticipate client needs, and consistently deliver exceptional value.
RESPONSIBILITIES:
- Serve as the primary point of contact for property owners, ensuring proactive, structured communication and clear expectations.
- Deliver performance reports and insights, including RevPAR, ADR, occupancy rates, review scores, and maintenance updates, to keep owners fully informed.
- Manage the client onboarding process, ensuring a seamless transition from sales to full property management while guiding owners through setup and performance tracking.
- Work closely with Revenue Management to monitor property performance and provide data-driven recommendations for improvement.
- Develop structured communication systems and workflows, ensuring consistent, transparent updates for property owners.
- Collaborate with leadership and internal teams (Revenue, Guest Experience, and Maintenance) to align owner priorities with business objectives.
- Identify opportunities for portfolio growth and build long-term, trusted relationships with high-value clients.
QUALIFICATIONS:
- 2+ years of proven experience in a Client Facing role required. Experience with investor relations, client success, or account management in the vacation rental industry required.
- Strong analytical skills with the ability to translate complex data into actionable insights.
- Excellent written and verbal communication skills, with a structured and professional approach.
- Experience managing onboarding processes or transitions within a service-based industry.
- Proficiency in Breezeway, Guesty, Wheelhouse, and Excel is highly desirable.
- Highly organized, methodical, and detail-oriented, with a preference for well-defined processes.
COMPENSATION & BENEFITS:
Annual Salary: $60,000 - $70,000 base salary with OTE (On Track Earnings) of $67,500- $78,750
Benefits:
- 14 days PTO + 3 paid holidays
- Medical, Dental & Vision insurance.
- 3% 401(k) non-contributory match
- Work with an innovative, fast-growing company focused on servicing seasoned investors and driving high-level performance.
- Opportunity to lead critical processes and establish strong relationships with high-value clients.
- Be part of a collaborative, dynamic team that values creativity and ownership.
- Independence and trust to do your job as long as it gets done.
Schedule: Flexible remote work with the ability to attend in-office meetings and attend client events.