Chief Operating Officer (COO)

COMPANY OVERVIEW:

Consistently Amazing Vacation Rentals 

BESTNEST® by Beverly Serral was founded in 2010 with the goal of creating a new and niche concept in vacation rentals, one based in fabulous outfitting and equipping, impeccable cleanliness and maintenance of its homes and villas, complete comfort for guests, and peace of mind for its homeowners.

The concept of consistency, or a "branded" approach to vacation rentals is one that had not previously existed when Beverly Serral began offering her first home for rental in 2006 and thus began formulating her plan. BESTNEST is today known as an industry innovator.

Joining BESTNEST® is much more than accepting a new role; it’s the opportunity to be part of a close-knit, dedicated group of professionals where teamwork is vital, and professionalism and respect carry the day.

Located on Hilton Head Island, South Carolina, BESTNEST® offers a lifestyle steeped in history and beauty in one of America's leading resort communities. BESTNEST staff members receive competitive compensation and generous benefits and enjoy rewarding work in a beautiful, art-filled office setting.

This visionary brand is now on the search for a passionate person, eager to dive into the art of fine hospitality and helping to guide the future of a concept that's as consistent as it is fabulous.

POSITION SUMMARY:

The same entrepreneurial vision that’s brought BESTNEST success thus far, leads to the search for a dynamic and experienced professional to fill the newly created position of Chief Operating Officer (COO). In this role, you will be a key player in leading and optimizing BESTNEST's operational functions, ensuring efficiency, growth, and the highest level of customer satisfaction.

In order to accomplish these objectives, you will assume leadership of operational processes, vendor and partner management, and financial management. You will also raise quality assurance even higher, and leverage technology to keep the company competitive. Your success will be evident through your impact on guest satisfaction, operational efficiency, and the ability to formulate goals for the future, breaking them down into actionable steps that keep the team inspired and the company growing.

Please reach out if you’re a strategic thinker, passionate about operational excellence, and have a proven track record in the vacation rental or hospitality industry.

We look forward to welcoming you aboard.

RESPONSIBILITIES:

As COO you will:

• Provide strategic leadership to align operational activities with the company's goals, working closely with the executive team for business strategy development.
• Drive operational excellence by identifying improvement opportunities and streamlining processes to boost efficiency and effectiveness.
• Enhance the guest experience from reservation to departure to return, ensuring high-quality standards for accommodations and services.
• Lead a high-performing operations team in a collaborative work environment, nurturing a culture of excellence, accountability, and continuous improvement.
• Manage partnerships by building strong relationships with vendors, negotiating contracts, and overseeing service quality to ensure cost-effectiveness.
• Collaborate with finance to oversee operational budgets, monitor financial performance, and implement cost-saving measures.
• Leverage technology with regard to revenue management and data analysis.
• Evaluate guest feedback analysis to continuously improve operational processes and the overall customer experience.

QUALIFICATIONS:

• Bachelor's degree in business, hospitality management, or a related field.
• Proven experience in senior operational management with a demonstrated track record in the hospitality or vacation rental industry, encompassing market trends and strategic business growth.
• Strong leadership and team management skills with a track record of building and leading high-performing teams.
• Demonstrated ability to develop and implement operational strategies that contribute to business growth.
• Excellent communication and interpersonal skills.
• Strategic thinker with a results-oriented mindset.
• Familiarity with vacation rental data analysis and market trends.

COMPENSATION & BENEFITS:

Annual Salary: $85,000 - $115,000 based on experience and achievement

Bonus: The bonus will be based on several metrics, which will be discussed during the interview.

Benefits:

• Paid time off, such as PTO, sick days, and vacation days
• Retirement benefits or accounts
• Health Insurance
• Relocation Assistance
• Workplace perks such as activities, food and coffee, and flexible work schedules

Schedule: Weekdays from Monday to Friday with the flexibility to work evenings and weekends as needed.