Description
COMPANY OVERVIEW:
“Oak Island’s Largest Property Management Company”
Want to work in a place where your outgoing personality and problem-solving skills are celebrated?
Introducing - Oak Island Accommodations.
We founded our family-run vacation rental company in 1991, shortly after our first visit to Oak Island. Having a deep love for the area, we strive to provide the best experiences possible by constantly improving and evolving our services. Our goal is to provide exceptional vacation accommodations where people can relax while supporting local businesses.
With a family-like atmosphere, our team is dedicated to delivering a complete set of property management solutions. Among the many services we offer are reservations, housekeeping, maintenance, and marketing. This full-service model has resulted in us receiving the People’s Choice Award for “Best Beach Rentals” eight times and recognition from the local Chamber of Commerce. Whether a guest or property owner, we treat each customer with respect, attention, and care.
As well as offering many benefits to employees, we believe everyone deserves recognition for their skills and abilities. And, what better place to work than in beautiful Oak Island? Being able to work for a company that supports you while living in a stunning natural setting is a great combination.
POSITION SUMMARY:
Are you someone who loves learning, building relationships, and assisting others?
This is the opportunity for you.
As an Assistant Property Manager at Oak Island Accommodations, you’ll play an important part in making sure we provide the best experiences for both our guests and property owners.
Working closely with a Property Manager, you will interact with property owners, ensure flawless operations of rental properties, and offer excellent customer service. Alongside our supportive team, you'll take on various daily tasks, allowing you to grow and learn with us.
As a part of this role, you will explain our rental management program to homeowners, maintain homeowner relationships, and respond quickly to any issues. The key to success here is organizational skills, multitasking abilities, and maintaining a professional demeanor.
The must-haves?
If you're interested in real estate and eager to take on a new challenge, we welcome you to apply and grow your career today. A high school degree, customer service experience and a willingness to work as a team are all you need.
We’re excited to review your application.
RESPONSIBILITIES:
- Verbally convey a detailed explanation of Oak Island Accommodations' short-term rental management program.
- Demonstrate your knowledge of our Vacation Rental Property Management Agreement, the Terms & Conditions of the Rental Agreement and relative familiarity with our Long Term Management Agreement and Long Term Lease Agreement.
- Provide unscheduled potential clients with prompt entry to a property if they arrive without a reservation.
- Maintenance of homeowner relationships through frequent contact, primarily by phone call as well as email.
- Return calls promptly on the same day and, worst case scenarios, no later than the following business.
- Improve services to homeowners and tenants in addition to internal policies and procedures.
QUALIFICATIONS:
- A high school degree.
- A valid North Carolina license.
- Experience in a customer service-oriented environment.
- Positive attitude and willingness to assist others.
- Ability to handle owners and tenants alike, even in times of heightened emotions, while maintaining a positive and professional demeanor.
- Negotiation skills paired with empathetic observation skills.
COMPENSATION & BENEFITS:
Hourly Rate: $18 per hour
Benefits:
- Paid time off, such as PTO, sick days, and vacation days
- Health insurance
- Life insurance
- Dental insurance
- Vision insurance
- Retirement benefits or accounts
- Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs
- Long-term disability insurance
- Short-term disability insurance
- Gym memberships or discounts
- Wellness programs
- Employee recognition programs
Schedule: Must be able to work weekends and holidays with non-consecutive days off. Also required to participate in Manager on Call Rotation which includes late evening/night work responsibilities.