Assistant General Manager

COMPANY OVERVIEW:

Scenic Stays, where the Emerald Coast is our playground!

We know that when guests are booking their trip to Destin and 30A, they are presented with numerous vacation rental companies to choose from. But it’s our commitment to exceptional hospitality that makes us stand out from the crowd and keeps our guests coming back year after year. Our mission is to provide an unforgettable, personalized, and hassle-free experience that our guests will want to share for years.

As a highly motivated team, we bring 200 years of combined hospitality industry experience, ensuring exceptional guest experiences and a desirable work environment for our employees. Our company culture is built on hospitality and adaptability; whether it’s helping guests create their perfect getaway or aiding homeowners with maximizing their rental income – we are always up to meet the challenge.

Have you been looking for an opportunity with a unique hospitality company that values its customers and promises a stand-out professional journey? Apply now!

POSITION SUMMARY:

As the Assistant General Manager at Scenic Stays, you will play a crucial role in ensuring the success of our rental program for individually owned vacation properties. Your primary focus will be to deliver exceptional guest experiences while fostering strong relationships with property owners. By providing personalized support, effective communication, and proactive problem-solving, you will contribute to the growth and profitability of our rental program.

The ideal candidate for this position possesses a genuine desire to help others, both guests and property owners alike. You will work closely with the General Manager and various teams to optimize rental performance, streamline operations, and maintain the highest standards of service and property maintenance. Your strong leadership skills, combined with your ability to build trust and rapport with owners and guests, will be key to your success in this role.

RESPONSIBILITIES:

• Directly oversee the Scenic Stays rental program for individually owned vacation properties, owner relations for Scenic Stays units, guest check-in/check-out, housekeeping, and maintenance.
• Ensure that rental staff is providing exceptional guest experiences by providing superior customer service, addressing guest inquiries and concerns promptly, and maintaining high standards of cleanliness and comfort throughout the resort.
• Assist in recruiting, training, and supervising resort staff, including front desk personnel, inspectors, and other support staff, to ensure high performance and guest satisfaction.
• Serve as the main liaison between the resort management team and property owners on the Scenic Stays rental program, communicating regularly to provide updates, address concerns, and solicit feedback on rental performance and property management.
• Build and maintain positive relationships by providing personalized and responsive support to property owners, offering assistance with inquiries, maintenance requests for all owners and reservations, and financial reporting related to their rental properties for owners on the Scenic Stays Rental Program.
• Oversee the maintenance and upkeep of individually owned rental properties, coordinating with housekeeping, maintenance staff, and third-party vendors to ensure properties are well-maintained, clean, and ready for guest arrivals.
• Work in conjunction with the Scenic Stays Revenue Management Team to monitor and analyze rental performance metrics, including occupancy rates, rental income, and guest reviews, to identify trends, opportunities for improvement, and strategies to maximize owner revenue and guest satisfaction.
• Educate property owners about the rental program, rental policies, and industry best practices, providing guidance on property improvements, upgrades, and amenities to enhance rental appeal and profitability.
• Address owner concerns, disputes, and conflicts in a professional and diplomatic manner, seeking mutually beneficial resolutions and maintaining positive relationships with all parties involved.
• Collaborate with marketing and sales teams to promote owner participation in the rental program, develop marketing materials, and showcase rental properties to prospective guests, maximizing owner exposure and rental bookings.
• Support the General Manager in budgeting, forecasting, and financial analysis, monitoring expenses, and revenue performance to achieve financial targets and maximize profitability. Work closely with the accounting team to manage owner accounts, including billing, invoicing, and financial reporting, ensuring accuracy, transparency, and timely payments to property owners for rental income and expenses.
• Identify opportunities to streamline operations, improve efficiency, and enhance guest satisfaction, implementing best practices, standard operating procedures, and quality control measures.
• Ensure compliance with all relevant laws, regulations, and industry standards, including health and safety regulations, licensing requirements, and rental policies.
• Assist in developing and implementing emergency preparedness plans, responding to emergencies, and ensuring the safety and security of guests, staff, and property during crises or natural disasters.

QUALIFICATIONS:

• Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred)
• Minimum of 3 years of experience in resort management, hospitality, property management, or related field
• Strong leadership abilities with proven managerial, organizational, and interpersonal skills
• Excellent customer service skills with a focus on guest satisfaction and retention
• Financial acumen with experience in budgeting, financial reporting, and revenue management
• Knowledge of property management systems (PMS), reservation software, and other relevant hospitality technology
• Ability to work effectively under pressure, prioritize tasks, and meet deadlines in a fast-paced environment
• Familiarity with local market dynamics, industry trends, and competitive landscape
• Excellent communication skills, both verbal and written, with the ability to interact effectively with guests, staff, and stakeholders at all levels

COMPENSATION & BENEFITS:

Annual Salary: $58,000 - $62,000

Benefits

• Paid time off such as PTO, sick days, and vacation days
• Health insurance
• Dental insurance
• Vision insurance
• Retirement benefits or accounts
• Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs

Schedule

• Monday - Friday, 9am - 5pm
• Schedule may vary during periods of high occupancy.