Description
Company Overview
Multiporpoise Management, LLC is the connective tissue that links five Pacific Northwest-based vacation rental companies that manage six distinct communities. Our niche is nightly rentals in facilities formerly operated as "condotels." In addition to vacation rental management, we also provide HOA management services through Multiporpoise Community Management.
Our six brands include Sea Gypsy Rentals, D Sands Rentals, and Surftides Plaza Rentals in Lincoln City, Oregon; Bend Riverside Rentals and Pioneer Park Rentals in Bend, Oregon; and Polynesian Rentals in Ocean Shores, Washington.
Today, our team of more than 70 employees supports nearly 300 vacation rental properties across the Pacific Northwest, with continued growth on the horizon. While our footprint has expanded, we've maintained the entrepreneurial spirit that helped build the company from a single condo into a multi-brand hospitality operation.
The Job
We're seeking an Office Specialist to serve as a central point of coordination for our Lincoln City operations.
This role is perfect for someone who enjoys variety and takes pride in keeping things organized and running smoothly. You'll interact with guests, assist with reservations, troubleshoot issues, coordinate communication, and help ensure exceptional experiences for both guests and property owners.
No two days are exactly alike. One moment you may be assisting a guest with a reservation question, and the next you could be coordinating with housekeeping, helping solve a maintenance issue, processing cancellations, or supporting daily office operations.
This position offers a unique opportunity to gain exposure to nearly every aspect of the vacation rental industry while developing valuable skills in hospitality, operations, communication, and problem-solving.
What You'll Do
- Serve as a welcoming and professional point of contact for guests in person, by phone, and via email
- Answer incoming calls, respond to inquiries, and maintain accurate communication records
- Assist with reservation processing, confirmations, cancellations, and refunds
- Respond to guest communications and help resolve questions or concerns
- Troubleshoot common guest issues and coordinate solutions
- Support daily office opening and closing procedures
- Coordinate with housekeeping and maintenance teams to help ensure smooth operations
- Monitor and communicate important operational updates throughout the day
- Solicit guest reviews and support reputation management efforts
- Assist with property photography, organization of digital assets, and administrative projects
- Prepare end-of-shift reports and communicate important updates to team members
- Support special projects and additional responsibilities assigned by leadership
What We're Looking For
We're open to candidates from a variety of backgrounds. Vacation rental and hotel experience is helpful, but it is not required.
We're particularly interested in individuals with experience in:
- Hospitality (hotels and vacation rentals)
- Customer service
- Front desk operations
- Administrative support
- Retail management
- Property management
- Office coordination
- Operations support
The ideal candidate is:
- Dependable and accountable
- Calm and professional under pressure
- An excellent communicator
- Comfortable managing multiple priorities
- Resourceful and solutions-focused
- Friendly, approachable, and service-minded
- Eager to learn and grow professionally
Required Qualifications
- Ability to pass a criminal background check
- Ability to work weekends and maintain a flexible schedule
- Ability to climb stairs and perform light physical tasks as needed
- Basic computer proficiency and comfort learning new software systems
- Strong verbal and written communication skills
Preferred Qualifications
- Previous hospitality or vacation rental experience
- Previous customer service or front desk experience
- Property management experience
- Experience working with Apple products
- Typing speed of 25+ WPM
- Valid driver's license
Compensation, Benefits & Schedule
Hourly Rate: $20.00 - $21.00
Benefits include:
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid time off, vacation, and sick time
- Paid birthday off
- Wellness and fitness benefits
- Employee recognition programs
- Team events and workplace perks
- Complimentary two-night stay at a company-managed property after one year of employment
Schedule
- Full-time
- Five days per week
- Weekend availability required
Why Join Multiporpoise Management?
The Office Specialist role is one of the best ways to learn the vacation rental industry from the inside out. You'll gain firsthand exposure to guest services, operations, housekeeping coordination, maintenance workflows, owner communication, and day-to-day business decision-making.
All of our top executives started at this position, no joke. We believe in developing talent, promoting from within, creating opportunities for long-term growth, and have a company culture that bucks conventions and despises boring traditions.
Loyalty is rewarded. Several of our employees now own condos as investments in the communities we manage. Incentives to help you pursue condo ownership are available to employees who have reached certain milestones.