Description
COMPANY OVERVIEW:
For more than 40 years, Holiday Isle has been a trusted name in Destin vacation rentals and real estate. In a business where returning guests reign supreme, we take pride in our impeccable customer service, small-business atmosphere, and ability to offer the best prices around.
Our reputation is built on consistency and care, where exceeding expectations has always been our mantra.
At Holiday Isle, you will find a supportive, team-focused environment where reliability and dedication are valued. We are proud to be an Equal Opportunity Employer and welcome individuals who bring integrity, precision, and pride to their work.
Why Join Us
This role is a great fit if you’re someone who takes pride in doing things right every time and values being part of a reliable, supportive team.
Here’s what you can look forward to:
- Clear expectations and structure that give you confidence in your work.
- A dependable team atmosphere where cooperation and respect are part of everyday life.
- Appreciation for your accuracy and consistency, because we know the details make all the difference.
POSITION SUMMARY:
Holiday Isle is seeking a dedicated Assistant Guest Service Manager to join our team in beautiful Destin, FL. This role is ideal for someone who takes pride in delivering exceptional guest experiences while supporting a collaborative, high-performing team. You will serve as a key connection between our guests and operations, ensuring every interaction reflects our commitment to thoughtful, attentive service.
Working closely with the front desk team and onsite managers, you will assist with reservations, address guest concerns, and coordinate across departments to ensure seamless guest stays from arrival to departure. If you enjoy building strong relationships, contributing to a positive team culture, and making a meaningful difference in every guest’s experience, this role offers an exciting opportunity to grow your career in a vibrant beachside environment.
RESPONSIBILITIES:
- Lead and support the front desk team while partnering closely with onsite managers to ensure consistent, high-quality guest service.
- Serve as the central point of contact for guest services information, communication, and operational support.
- Manage reservations, dispatch, on-call services, and escalated guest concerns, ensuring timely and effective resolution.
- Oversee guest complaints, coordinate resolution efforts, and manage appropriate guest compensation when needed.
- Supervise phone systems, monitor call quality standards, and provide coaching to enhance customer service performance.
- Provide backup coverage for complex calls and escalated issues during after-hours periods.
- Ensure compliance with Rental Management Agreements and honor special arrangements with property owners.
- Deliver items to guest units as needed to enhance comfort and overall satisfaction.
QUALIFICATIONS:
- 2 years experience in hospitality or short term rentals required
- High school diploma
- Valid Driver's license and reliable transportation
COMPENSATION & BENEFITS:
Hourly Rate: $22.00 - $24.00
Benefits
- Paid time off
- Health insurance
- Life insurance
- Dental insurance
- Vision insurance