Description
COMPANY OVERVIEW:
At Meredith Lodging, we’re proud to be an industry leader in vacation home rental management, offering an established and growing collection of beautiful vacation homes throughout Oregon. We believe that property management is best done locally, and our dedicated teams work every day to raise the bar on service—both for our Owners and our Guests.
If you’re enthusiastic, service-oriented, and ready to be part of a thriving team, we want to hear from you! Join us at Meredith Lodging and help create unforgettable experiences for our guests while building a fulfilling career.
POSITION SUMMARY:
As a Guest Experience Agent at Meredith Lodging, you will be the friendly and reliable first point of contact for our guests, helping ensure every stay is enjoyable and memorable. From handling reservations and answering inquiries to providing prompt and thoughtful support, you’ll play a central role in delivering the outstanding service our guests expect.
This position is perfect for someone who thrives in a fast-paced environment, communicates with warmth and professionalism, and enjoys solving problems with a positive attitude. The ideal candidate is detail-oriented, and ready to juggle multiple tasks while always keeping the guest experience at the heart of what they do. You’ll also greet guests and visitors who come into the office, as well process cancellations, make reservation changes, and follow company policies with consistency and care.
If you’re passionate about hospitality and love creating meaningful connections, this is a great opportunity to grow with a team that values service and care.
Please note we are hiring for this role in Bend, North Coast and Lincoln City, Oregon..
RESPONSIBILITIES:
- Make reservations for vacation rentals via phone and email; confirm online bookings with guests and be familiar with all properties on client's website.
- Provide information regarding vacation rental homes and availability to current and prospective guests over the phone, via email, and in person
- Guest relations; assist guests with questions, special requests and issues before, during and after their stays ensuring a positive experience through great customer service.
- Coordinate assignments with third-party service providers (maintenance, housekeeping, and others) from ordering and tracking through completion
- Monitor recurring maintenance and minor repairs and coordinate completion of approved maintenance for homes
- Accurately enter data into a variety of systems and electronic databases. Maintain the integrity of accounts by entering information with accuracy into the system.
- Collect funds for rent, tax, fees, etc. from customers
- Perform other job duties including, but not limited to occasional errands, other property management functions or special projects as requested by supervisor
- Observe established policies and procedures
- Manage and confirm reservations coming from multiple channels, including Online Travel Agencies (OTAs) such as Airbnb and Vrbo; ensure correct rates, availability and guest information are entered into internal systems
QUALIFICATIONS:
- High School Diploma or GED. Associates degree preferred.
- 2 years experience in Hotels, Vacation Rentals, Sales or Customer Service experience
- 1-2 years sales and/or reservations teams experience preferred
- Availability to work evenings, weekends, and holidays in the office.
- Reliable transportation to and from work.
- Proficiency in Microsoft 365 tools.
- Strong communication skills, both verbal and written.
- Excellent problem-solving abilities.
COMPENSATION & BENEFITS:
Hourly Rate: $21.00 - $23.00
Benefits
- Paid time off
- Health insurance
- Life insurance
- Dental insurance
- Vision insurance
- Gym memberships or discounts
Schedule
11:30 AM- 8 PM shift
Scheduled shifts are determined by business needs. Please note that weekend work is required.