Description
COMPANY OVERVIEW:
Why Join Us? (This isn’t your average job ad.)
We’re not looking for someone to just fill a role.
We’re looking for A-Players who want to be part of something big — something that’s moving fast, breaking records, and rewriting what “great” looks like in the short-term rental industry.
We manage 30+ high-performing vacation rentals with an average guest rating of 4.93+ (translation: we don’t do “average”). Our mission: deliver exceptional guest and owner experiences every single time — and scale smart to hit $5 million in total booking revenue in the next 6 months.
Here’s what you’re really signing up for:
- A Front-Row Seat to Hypergrowth: You’ll be part of a team that’s scaling aggressively — and winning. You’ll see firsthand how to build a market-dominating business.
- Work With High Standards & High Performers: No dead weight. No clock-punchers. Just a small, elite team that executes fast and cares deeply about results.
- Make a Tangible Impact: You won’t be “just a number” here. The work you do will directly move revenue, reviews, and company growth.
- Be in a Company That Invests in You: We use cutting-edge tools, AI, and proven business systems to make your work more effective and your career path faster.
- Growth Path Built In: As we scale, leadership and specialized roles open up — and we promote from within. If you perform, you’ll move up quickly.
- Pride in the Product: You’ll represent high-quality properties and a brand that owners and guests genuinely love.
Who We’re For:
- People who want more responsibility, faster.
- People who hate “average” and thrive when the bar is high.
- People who want their work to matter — and want to see the results of it, fast.
This isn’t a corporate ladder. It’s a rocket ship. If you’re the kind of person who sees opportunity and moves on it, you’ll fit right in here.
POSITION SUMMARY:
We’re seeking a Guest Experience & Property Operations Specialist to join our fast-growing short-term rental management company. This role is the backbone of our guest experience and property care operations — ensuring guests have seamless stays, maintenance issues are resolved quickly, and our properties remain in top condition.
Reporting directly to the CEO, you’ll handle guest escalations and urgent calls, coordinate maintenance and vendor schedules, oversee inspections, and process inspection reports into actionable tasks. You’ll also support our onboarding and compliance processes as cross-training develops, providing vital redundancy for our delivery operations.
If you thrive in a fast-paced environment, have exceptional communication skills, and love making things run smoothly behind the scenes, this is the role for you.
RESPONSIBILITIES:
- Serve as the primary point of contact for guest escalations and urgent calls during peak hours, providing calm, solution-focused resolutions.
- Coordinate all maintenance and vendor work orders — from urgent repairs to scheduled services — ensuring timely completion and quality standards.
- Schedule and manage property inspections, then process inspection reports into clear maintenance action plans.
- Maintain professional, organized communication logs with vendors, guests, and internal teams.
- Monitor and track guest communication tasks in our task management system, ensuring team efficiency and prompt responses.
- Support the onboarding and compliance process through cross-training with our delivery team, including vendor paperwork, licensing, and listing setup.
- Proactively identify recurring maintenance or guest issues and recommend process improvements.
QUALIFICATIONS:
- 1-2 year of proven experience in hospitality, property management, or a related guest-facing role.
- Knowledge of maintenance processes (HVAC, plumbing, landscaping) and vendor management best practices.
- Very strong written and verbal communication skills in English.
- Strong phone presence — able to confidently and empathetically handle escalations and de-escalations.
- Demonstrated vendor coordination and scheduling skills, with the ability to track work orders to completion.
- Organizational skills with high attention to detail in tracking multiple moving parts.
- Comfort with task/project management software (e.g., Notion, ClickUp, Asana, Trello) and other digital tools.
- Ability to work independently with minimal oversight and manage priorities in a fast-paced environment.
- Experience in short-term rental management or vacation rental guest services.
- Familiarity with inspection coordination and quality control standards for residential properties.
- Experience in onboarding new properties for vacation rental or hospitality operations.
- Comfort with property management systems (PMS) such as Guesty, Turno, or something similar
COMPENSATION & BENEFITS:
Hourly Rate: $8.00 - $10.00
Bonus
- Quarterly bonus incentive based on review ratings and other KPIs related to position duties.
Benefits
- Paid time off such as PTO, sick days, and vacation days
Schedule
Monday: 10am–6pm
Tuesday: OFF
Wednesday: 10am–10pm
Thursday: 11am–7pm
Friday: OFF
Saturday: 11am–7pm
Sunday: 11am–7pm
Total Hours: 44 hours/week