Description
COMPANY OVERVIEW:
Arrived is a premier vacation rental management company dedicated to creating exceptional guest experiences and building strong, lasting relationships with homeowners and guests. We bring together operational excellence, high quality service, and a passion for hospitality across some of the most beautiful areas of Oregon. At our core, we’re driven by performance, culture, and a deep commitment to both our guests and our team.
POSITION SUMMARY:
The Operations Manager plays a pivotal role in ensuring the smooth and efficient performance of property operations. This includes overseeing maintenance coordination, housekeeping and inspector scheduling, vendor management, and ensuring every property meets brand standards before guest arrival. This role demands a proactive leader who thrives in a fast-paced environment, can analyze and improve systems, and is precise in execution. Success in this position means delivering consistent, high-quality operations while driving results and maintaining control of processes from start to finish
RESPONSIBILITIES:
- Coordinate and oversee daily maintenance and housekeeping operations
- Schedule vendors, housekeepers, and inspectors on a daily basis
- Manage work order flows from assignment to completion
- Ensure properties consistently meet brand standards before guest check-in
- Maintain and strengthen vendor relationships and service scheduling
- Conduct quality control inspections and resolve operational issues
- Provide on-call and emergency operational support when needed
- Track and manage operational workflows and performance metrics
QUALIFICATIONS:
Required:
- 2+ years of experience in property management, hospitality, or operations
- Strong organizational and time management skills
- Proficiency in operations software and scheduling tools
- Excellent communication and vendor management skills
- Ability to problem solve under pressure with a results-oriented mindset
Preferred:
- Knowledge of Streamline VRS is a plus
COMPENSATION & BENEFITS:
Hourly Rate: $24 – $27 (based on previous experience)
Benefits:
- Paid time off (PTO, sick days, vacation days)
- Health, dental, and vision insurance
Job Type: Full-Time
Job Location: Bend, OR
Schedule: Monday – Friday, 8:00 AM to 5:00 PM (with some variation based on company needs)