Description
COMPANY OVERVIEW:
Fido is the operational backbone for vacation rental and corporate housing providers nationwide. We manage the critical behind-the-scenes work like trash logistics, inspections, and white glove services that keep properties guest-ready and running smoothly.
We are not just another service vendor. We are a tech-enabled real-world operations company solving messy problems at scale with consistency, speed, and care. Our customers trust us to show up when it counts, and we take that seriously.
Why work at Fido
- Your work has an immediate impact. What you build and manage shows up on the ground every day
- You are trusted to lead without being micromanaged
- You will own a core function and be expected to drive real results
- You will work with sharp, fast-moving people who value direct communication and great execution
If you like turning chaos into systems and want to take full ownership of a mission-critical operation, you’ll thrive here.
POSITION SUMMARY:
The Operations Coordinator is responsible for the day-to-day execution of trash services and route management in one or more local markets (up to ~500 units total). Rather than overseeing multiple large markets, this role focuses on a manageable zone, ensuring high service quality, accurate route planning, and timely communication with drivers.
This Coordinator owns
- routing
- manages market-specific driver communication
- handles on-demand trash removals
- keeps internal systems up-to-date
All within the context of their assigned geography.
RESPONSIBILITIES:
Assigned Market Scope
- Manages routes and services for a small number of markets, totaling no more than ~500 units on average
- Markets grouped by timezone and operational complexity
- Works closely with Central Ops team for escalations or changes
Weekly Operations
- Build daily bin push/pull routes daily by 10 am in your assigned markets.
- Monitor driver check-ins and support them via OpenPhone and Slack
- Handle on-demand removals and make real-time adjustments to routes
- Update internal tools accordingly (including Google Sheets)
Internal Systems
- Use Slack for team comms and updates
- Maintain accurate market info in Sheets
- Flag service disruptions or pattern issues
- Learn and maintain our proprietary systems
Outputs Expected
- Clean routes delivered on time
- Drivers understand their assignments and check in regularly
- Tickets/issues are logged or escalated quickly
- Services performed with 99% accuracy on the market level, day over day
- Consistency and calm under volume
QUALIFICATIONS:
English
- Must have: Strong written and verbal
- Nice to have: Near Native
Tools
- Must have: Google Sheets, basic Slack
- Nice to have: OpenPhone or similar messaging platform, Monday.com or similar
Experience
- Must have: 6+ months in logistics, dispatch or admin VA work
- Nice to have: Route-building or geographic location
Timezone Awareness
- Must have: Can work in assigned US timezone (EST, CST, MST and/or PST)
- Nice to have: Experience working in US timezones
Mindset
- Must have: Reliable and proactive communicator
- Nice to have: Process improver; takes ownership
COMPENSATION & BENEFITS:
Hourly Rate: $3.75 - $5 an hour