Description
COMPANY OVERVIEW:
At PMI Cascade, we’re more than just a property management company—we’re a people-first business committed to excellence, integrity, and community. As part of the nationally recognized Property Management Inc. (PMI) franchise network, we bring the strength of a proven system with the flexibility and personal touch of local ownership. Our team proudly serves the South Puget Sound area, delivering exceptional service across homeowner associations, commercial properties, and—most recently—residential rentals as we expand into new markets.
What makes PMI Cascade a great place to work? We believe in empowering our employees, fostering growth, and building a collaborative and supportive team environment. Whether you’re new to property management or a seasoned professional, you’ll find a culture that values innovation, accountability, and a healthy work-life balance. Our success is built on trust and relationships—with our clients, communities, and each other.
Join PMI Cascade and be part of a growing company that’s making a lasting impact, one property at a time.
POSITION SUMMARY:
As a Community Association Manager, you will play a vital role in ensuring the smooth operation and overall success of the community. Your strong organizational skills, attention to detail, and ability to communicate effectively with board members, homeowners, and vendors will be key to maintaining a thriving and harmonious living environment. You will be responsible for providing exceptional customer service, fostering positive relationships, and proactively addressing concerns and conflicts that may arise. With your problem-solving mindset and commitment to professionalism, you will be a valuable asset in supporting the board of directors, managing financial matters, and overseeing vendor performance to maintain and enhance the community's value and quality of life.
RESPONSIBILITIES:
- Board Support: Assist the board of directors in carrying out their duties by preparing for and attending board meetings, providing guidance on governing documents, and implementing board decisions.
- Financial Oversight: Manage budgets, review financial reports, track expenses, and assist in preparing annual budgets and financial forecasts.
- Vendor Management: Coordinate and supervise vendors for maintenance, landscaping, repairs, and other services to ensure timely, quality performance.
- Owner Relations: Respond to homeowner inquiries, resolve issues, and enforce community rules and covenants in a fair and consistent manner.
- Compliance & Reporting: Ensure the community complies with applicable laws, governing documents, and insurance requirements; prepare and maintain necessary records and reports.
- Project Management: Oversee capital improvement projects, routine maintenance, and emergency repairs, ensuring work is completed on time and within budget.
QUALIFICATIONS:
Education & Certification:
- High school diploma or equivalent required; associate or bachelor's degree in business, management, or a related field preferred.
- CAI M100 certificate
- Industry certifications such as CMCA®, AMS®, or PCAM® are a plus.
Experience:
- 2+ years of experience in property management, HOA/COA management, or related fields preferred.
- Experience working with boards of directors and vendor management is highly desirable.
Skills & Competencies:
- Strong organizational and time-management skills with the ability to manage multiple priorities and deadlines.
- Excellent verbal and written communication skills; able to interact professionally with board members, homeowners, vendors, and staff.
- Problem-solving mindset with a focus on proactive solutions and conflict resolution.
- Familiarity with financial statements, budgeting, and basic accounting principles.
- Technologically proficient—comfortable using property management software, email, and standard office applications.
Personal Attributes:
- High degree of professionalism, integrity, and discretion.
- Customer service-oriented with a focus on building positive relationships.
- Self-motivated, adaptable, and able to work independently and as part of a team.
- Comfortable attending evening board meetings or weekend events as needed.
Other Requirements:
- Valid driver's license and reliable transportation for site visits and meetings.
- Ability to walk properties, inspect common areas, and oversee vendor work as needed.
COMPENSATION & BENEFITS:
Annual Salary - Based on Experience