Description
COMPANY OVERVIEW:
Naples Vacation Properties is the fastest growing vacation rental management company based in beautiful Naples, Florida. We specialize in providing exceptional experiences for guests and seamless management for property owners. As we expand, we're seeking dedicated team members who want to grow with us. This is a fantastic opportunity to join a small, dynamic team where your contributions directly impact the company's success and help shape its future. We are focused on strategic growth and improving our systems, offering significant learning and advancement potential for motivated individuals.
POSITION SUMMARY:
Naples Vacation Properties is looking for a proactive, highly organized, and detail-driven Operations Coordinator to join our dynamic team in beautiful Naples, FL. This is an exciting opportunity for someone who enjoys wearing multiple hats, and is passionate about providing top-notch support to both guests and property owners.
As an Operations Coordinator, you’ll be an essential part of our daily operations, helping to ensure everything runs smoothly behind the scenes. Your responsibilities will include a mix of administrative support, coordinating HOA applications, and serving as a key liaison for both owner and guest communications. Whether it's resolving a guest concern with professionalism and care or navigating new software to streamline internal processes, your ability to multitask and adapt will be critical.
The ideal candidate brings a strong work ethic, excellent written and verbal communication skills, and a natural ability to problem-solve. You should be tech-savvy, dedicated to implementing new systems, and comfortable working closely with a small but mighty team. If you're someone who takes pride in staying organized, enjoys helping others, and values a collaborative work environment—this could be the perfect role for you.
RESPONSIBILITIES:
- Answer the main office phone line, address basic inquiries, and route calls appropriately.
- Manage and process HOA applications for upcoming reservations, ensuring timely submission and organization.
- Prepare and send management contracts and welcome emails for new owner onboarding.
- Serve as a primary point of contact for resolving guest and owner issues.
- Develop and maintain expert-level proficiency in Streamline VRS software.
- Assist with various daily administrative and operational tasks to support smooth business functioning.
- Maintain organized digital and physical records related to operations, contracts, and applications.
QUALIFICATIONS:
- 1-2 years of hotel or short term rental experience
- Breezeway experience preferred.
- Strong work ethic and ability to manage multiple tasks effectively.
- Excellent communication skills, both written and verbal, with a professional phone manner.
- Ability to learn new software quickly and become proficient, particularly Streamline VRS.
- Strong problem-solving skills and ability to handle guest/owner issues calmly and effectively.
- Reliable, proactive, and able to work well within a small team environment.
- Proficiency with standard office software (email, word processing, spreadsheets).
- Prior experience in administration, coordination, customer service, or property management is a plus.
COMPENSATION & BENEFITS:
Annual Salary: $40,000 - $50,000 based on experience and achievement
Bonus
- $5,000 - $10,000 On Target Earnings
Benefits
- Paid time off such as PTO, sick days, and vacation days
- Relocation assistance
- Workplace perks such as recreation activities, food and coffee, and flexible work schedules