Description
COMPANY OVERVIEW:
“Don’t count the days. Make the days count.” At Blue Gems MGMT, this isn't just a mantra—it's our guiding principle. We believe in making every day, every moment, and every experience count for our guests, homeowners, and especially our team members.
Who are we?
We are a collective with a clear vision. Our mission isn't just to provide a vacation space-it's about creating an atmosphere. From cozy vacation rentals to bustling hotels and cherished family residences, we are dedicated to ensuring each property is a haven of comfort, cleanliness, and hospitality.
What makes us different?
It's the people. Our team is the key to our success. Our attention to detail, unwavering dedication, and pride in providing pristine spaces set us apart. We value the heart and soul that every individual brings to our group, celebrating the spirit of commitment and excellence.
Ready to be a part of something special? Join us.
POSITION SUMMARY:
Precision. Proactivity. Performance.
At Blue Gems MGMT, we know that successful property owners don’t just need updates—they need clarity, foresight, and a trusted partner who ensures everything runs smoothly.
That’s where you come in.
As the Client Success Manager, you will be the primary liaison between our team and our property owners. Your role is to ensure that every owner receives clear, proactive updates on their investment performance, allowing them to make informed decisions with confidence.
You will work cross-functionally with Revenue Management, Guest Experience, and Maintenance to provide detailed performance insights, manage all owner communications, and oversee the client onboarding process while maintaining the highest standards of professionalism and accuracy.
Does this sound like you?
This position will be a good fit if you excel in a structured, process-driven environment where accuracy and consistency are paramount. You’ll enjoy this position if you take pride in your ability to track performance, analyze data, and deliver precise, well-researched insights resulting in success. You will hit your goals if communication is your strength. You don’t wait for questions to be asked; instead, you anticipate needs and ensure stakeholders have the information they require before they even know they need it.
Sound like you? - apply today!
RESPONSIBILITIES:
- Serve as the primary point of contact for property owners, ensuring clear and professional communication at all times.
- Provide structured, proactive updates on property performance, including revenue, occupancy rates, review scores, and maintenance needs.
- Oversee the client onboarding process, ensuring a smooth transition from sales to full property management.
- Develop and implement structured workflows to maintain consistent and transparent owner communication.
- Analyze and monitor property performance, identifying opportunities for improvement and providing data-backed recommendations.
- Collaborate with internal teams (Revenue Management, Guest Experience, Maintenance) to align owner priorities with business goals.
- Foster long-term, trusted relationships with high-value clients by delivering meticulous service and reliable insights.
QUALIFICATIONS:
- 2-3 years of experience in investor relations, client success, or account management—preferably in real estate, vacation rentals, or hospitality.
- Exceptional written and verbal communication skills with a structured, professional approach.
- Strong analytical skills, with the ability to translate complex data into clear, actionable insights.
- Experience managing onboarding processes or transitions within a service-based industry.
- Proficiency in property management systems (Guesty, Notion, Pricelabs, KeyData) is highly desirable.
- Highly organized, detail-oriented, and methodical, committed to following well-defined processes.
COMPENSATION & BENEFITS:
Annual Wage: $58,000 - $70,000 based on experience and achievement. Total OTE is $76,000-$80,000
Bonus: Up to 15% Annual Bonus (Paid Quarterly)
Benefits:
- Paid time off , such as PTO, sick days, and vacation days
- Health insurance
- Dental insurance
- Vision insurance
- Able to work independently as well as part of a supportive team
- The opportunity for growth and career advancement
Schedule: Must be willing to work Monday through Friday during regular business hours with the flexibility to work evenings and weekends as needed.