Virtual Hospitality Operations Assistant

COMPANY OVERVIEW:

Meet Jungle House – THE Destination for Unforgettable Stays!

Jungle House is more than a vacation rental company—we’re a dedicated team creating extraordinary stays with a "Guests First" mentality. Located in Central Ohio, Jungle House has earned over 4,000 five-star reviews across Airbnb, Google, and VRBO and is celebrated as a Top 1% Airbnb Host worldwide. Recognized by NBC, iHeartRadio, and beyond, our focus is on providing spaces that inspire, relax, and surprise our guests at every turn.

Our Vision

Our vision is to be THE place to stay in our city, with a hint of jungle! We strive to create unique experiences that our guests can cherish and share forever by offering beautiful Instagrammable spaces while going above and beyond, always.

Why Should You Join Us At Jungle House?

At Jungle House, we’re proud of our reputation for exceptional stays and high standards of hospitality. As a team, we’re constantly innovating and looking for ways to elevate our guests' experiences. Join us if you’re passionate about hospitality, ready to work in a fun, supportive environment, and motivated to make an impact as part of a close-knit, guest-centered team!

POSITION SUMMARY:

If you’re a detail-oriented and highly organized Virtual Hospitality Operations Assistant with a background in supporting a CEO, especially in hospitality, get in touch!

As Virtual Hospitality Operations Assistant at Jungle House, you’ll handle multiple priorities throughout your shift. Guest and vendor communication is a major part of this role, so someone who loves working with guests to sort out issues and offer great hospitality is ideal in this position.

In this position, you’ll be responsible for making cleaning schedules, working with our maintenance team and placing orders for house goods. You’ll be part of a company that values new ideas, excellent service, and having fun!

Get in Touch

We're looking for a Virtual Hospitality Operations Assistant who is a seasoned vacation rental / hospitality industry professional.  We’re looking for someone who takes initiative, is driven to get things done, and likes variety in their work shift, as well as someone who will lead with integrity, and cares about their results.

If you’re ready to make a positive impact every day, we want to hear from you!

RESPONSIBILITIES:

• Guest Communication/ Interaction: Handle all guest messaging with phone calls, text messages and emails responded to within 5 minutes. Guest outreach to incoming guests.
• Daily Operations/ Cleaning & Maintenance. Schedule house cleaners, maintenance and repair at all properties between check out and check in
• Research, contact and schedule local services vendors for emergency repairs for issues the in house teams cannot complete
• Project Management: Oversee Standard Operating Procedures and offer suggestions for improvement
• Fulfillment: Order supplies and coordinate orders for the homes
• Opportunities for side projects based on your interest and work experience, such as sales, marketing, technology, content creation, etc

QUALIFICATIONS:

• Experienced in Hospitality & Property Management: Advanced experience in Airbnb, vacation rentals, hotel management, or real estate property management, with personal experience as an Airbnb guest.
• Strong Communication Skills: Fluent in English (speaking & writing), able to engage guests with a fun, personable tone while maintaining high standards for grammar and spelling.
• Personable, Creative, and Guest-Focused: Able to bring a creative approach to guest communication, going beyond templates to create memorable and enjoyable guest experiences.
• Organized and Results-Driven: Highly organized, goal-oriented self-starter with a passion for exceeding sales targets and enhancing guest satisfaction.
• Tech-Savvy & Mobile Ready: Proficient in Excel, Google Drive, and experienced in Operations, Maintenance, Repairs, Cleaning platforms (e.g., Breezeway, Turno, Asana, etc); must have a smartphone or tablet, backup laptop, and reliable Wi-Fi connection.
• Operations Background in Maintenance & Cleaning: Previous experience in handling the operations such as coordinating cleaners, scheduling maintenance, dispatching repair calls, etc.
• Punctual, Reliable, and Committed:  Daily report on Slack of a clock-in for the start of shift and a quick end-of-shift summary of what occurred for the day, any issues that need to be escalated, as well as a quick summary of all tasks completed. Asana is used for task management and a Screenshot Monitor is used to track being online and active.

REQUIREMENTS:

• This role is an hourly position and expected to be active and working during scheduled hours, this is not a project-based position.
• Required 100 mbps internet speed, a backup laptop device, and back up data/internet connection
• Experience with Google Drive, Slack, Loom, LastPass, Airbnb, Hostfully, Booking.com, VRBO, Hospitable (Smartbnb), Breezeway, Operto, PointCentral, OpenPhone, Mailchimp, Quickbooks, Pricelabs, Zapier, Asana, Hubspot preferred

COMPENSATION & BENEFITS:

Monthly Salary: $750 - $800 per month

Probationary Period: $750 USD per month during 3 month probationary period and $800 USD after probationary period

Benefits available after Probation Period:

• 3 weeks of Paid Time Off (unused hours paid at end of year)
• 8 Philippine Holidays per calendar year
• Annual $500 Travel Voucher which includes Airbnb, hotel, flight or any travel related expenses per calendar year
• 13th Month Annual Bonus
• Monthly and Quarterly Performance Based Bonuses and Commissions
• Health insurance, Dental insurance, Vision insurance for self and up to 2 additional family members
• Annual Personal/Professional Training provided
• 2 paid charity/community service days a year
• Commuting/travel assistance
• Workplace perks such as recreation activities, food and coffee, and flexible work schedules
• Remote working flexibility
• Career advancement potential
• Gain valuable insights and guidance by closely working with our experienced CEO

Schedule: This position requires availability from Thursday through Sunday (7am to 12 pm with an one-hour unpaid break, and 1pm - 6pm Eastern Time Zone), four 10 hour shifts.