Description
COMPANY OVERVIEW:
At Sosuite, we're pioneering a revolution in the way people live and travel! Our journey began in 2019, fueled by passion and an entrepreneurial spirit for transforming apartments into unique, playful, and homey suites for the modern traveler. We are constantly evolving to shape the future of hospitality.
This is your chance to join us and be part of something incredibly special - with massive growth on the horizon.
Our leadership team is unwavering in our commitment to prioritizing our staff's professional growth and well-being. As we expand across the United States, we're on the lookout for motivated individuals to be a part of our dynamic team.
Apply today to join us and take on an important role as we continue to shape the future of hospitality.
POSITION SUMMARY:
Are you a strategic thinker who loves systems and making things more efficient?
We’re looking for an Operations Manager to lead and elevate our hospitality and operations divisions in Philadelphia. This is your opportunity to see your expertise and ideas create results as a key player in our growing company.
As the Operations Manager you will oversee a variety of operational tasks across our properties, ensuring seamless execution and exceptional service. You’ll work closely with senior management to solve problems, optimize processes, and maintain high standards. Your role will involve generating detailed reports, managing budgets, onboarding new apartments, and cultivating relationships with vendors and contractors.
We're looking for someone with proven experience in operations management, ideally within the hospitality sector. While a background in vacation rentals is not mandatory, you must have the leadership skills to manage a small team. Your ability to use technology to streamline processes, strong communication abilities, and organizational skills will be important drivers for our success. Your main goal is to establish a strong and efficient team to deliver an exceptional experience for our guests. Being willing to get hands-on in the field will aid you in achieving this goal.
What’s in it for you?
- A pivotal role in a forward-thinking company.
- Opportunities to innovate and improve our team.
- A collaborative environment that values your input and expertise.
- Competitive compensation and benefits.
If you’re ready to make a significant impact and lead a critical division within Sosuite, we want to hear from you. Join us and be part of a team that values excellence, creativity, and collaboration.
RESPONSIBILITIES:
- Manage a small team by building processes and developing people.
- Collaborate with senior management to solve problems and execute detailed operations.
- Optimize our software used.
- Collaborate closely with the Director of Operations to onboard new properties, handling tasks such as budgeting, procurement of goods, and aspects of project management.
- Partner with Housekeeping and Maintenance, collaborating with these teams to provide an excellent guest experience.
- Communicate with guests and residents both virtually and in person, ensuring prompt issue resolution and high satisfaction levels.
QUALIFICATIONS:
- Proven experience in operations management working with frontline workers, preferably in the hospitality industry.
- Must be tech-savvy, as we utilize a robust technology stack, including Breezeway, Guesty, Google Sheets, Notion, and more.
- Excellent verbal and written communication skills for interacting with guests, residents, and team members - Spanish speaking is a bonus.
- Strong analytical and problem-solving skills to collaborate effectively with senior management.
- Exceptional organizational abilities to manage multiple tasks.
- Ability to work closely with Housekeeping, Maintenance, and Central Operations teams to achieve or exceed objectives and key results
COMPENSATION & BENEFITS:
Base Salary Range: $70,000 - $85,000 based on experience
Bonus:
- Up to 20% of the salary can be earned as a bonus based on performance metrics and guest satisfaction.
Benefits:
- Paid time off, such as PTO, sick days, and vacation days
- Health insurance
- Dental insurance
- Vision insurance
- 401K retirement plans with employer matching
- Workplace perks such as recreation activities, food and coffee, and flexible work schedules
Schedule: The work hours will include working 5 days a week within Philadelphia, including weekends.