Property Manager

Company Overview

Casago San Diego is a locally owned and operated vacation rental property management franchise based in Carlsbad, California. Led by local real estate professionals Dave Carter, Bert King, and Erik Trogden, the company specializes in high-end coastal homes, condos, and villas, combining regional expertise with the technological backing of Casago.

Position Summary

We are seeking an experienced, detail-oriented, and results-driven Vacation Rental Manager to lead the operations of a designated portfolio of short-term vacation rental properties. This is a supervisory and operational leadership role responsible for ensuring high standards in property performance, team management, homeowner satisfaction, and guest experience.

The Vacation Rental Manager directly oversees a team of property caretakers and exercises independent judgment and discretion in managing property operations, resolving escalated issues, and implementing company policies. Reporting to the Operations Manager, this role plays a critical part in maintaining service excellence, supporting business growth, and ensuring operational efficiency across the portfolio. The ideal candidate combines hospitality and operations expertise with strong leadership, strategic thinking, and the ability to make sound, business-aligned decisions.

Key Responsibilities

Operations & Oversight

• Provide strategic oversight and direction for the daily operations of a portfolio of vacation rental properties, ensuring alignment with company goals and performance standards.

• Lead and manage the property management team, delegating tasks and monitoring their efforts to ensure properties consistently meet or exceed company standards for cleanliness, safety, and presentation.

• Plan, schedule, and oversee periodic quality assurance inspections, using discretion to identify issues and implement corrective actions that improve operational outcomes.

• Develop, revise, and enforce operational procedures and best practices designed to enhance efficiency, maximize guest satisfaction, and maintain regulatory compliance.

Team & Vendor Management

• Lead, in collaboration with the General Manager and Operations Manager, the recruitment, training, scheduling, and supervision of Property Caretakers, housekeepers, and maintenance personnel, ensuring a high-performing team aligned with company standards.

• Establish and communicate clear performance expectations; conduct regular evaluations and provide ongoing coaching and development to promote employee growth and accountability.

• Manage vendor and contractor partnerships, exercising independent judgment in negotiating service agreements, monitoring contract compliance, and ensuring quality, cost-effectiveness, and operational alignment.

Owner & Guest Relations

• Act as the primary liaison and trusted advisor for property owners, fostering strong, long-term relationships that support client retention and portfolio growth.

• Take ownership of escalated guest and owner issues, exercising independent judgment to resolve complex concerns in a manner that upholds company standards and protects business interests.

• Direct and coach the property management team to proactively build and maintain positive homeowner relationships, ensuring consistent communication and exceptional service delivery.

• Oversee the monitoring and reporting of property performance metrics, using insights to guide operational improvements and inform owners of key developments.

Required Qualifications

• 3+ years property management, hospitality, or related leadership experience required.

• Strong supervisory and team management background.

• Excellent communication, organizational, and problem-solving skills.

• Sales or business development experience preferred.

• Technical proficiency with property management software and Microsoft Office Suite.

• Primarily working in an office environment.

• Use of computers, tablets, phones and other office equipment.

• Occasional visits to properties and travel between properties – so there may be occasional outdoor work with exposure to variable temperatures and weather conditions (heat, cold, rain). Visiting properties may also involve noise, dust, cleaning agents, and potential strong odors (cleaning agents).

• Availability to work weekends, early mornings, and evenings as needed.

• Occasional assistance with inspections but primarily in an oversight and management role.

Preferred Qualifications

• Bachelor’s degree in Business, Hospitality, or related field preferred.

Compensation, Benefits & Schedule

Annual Salary

• $70,400

Bonus

• Up to $10k per year in performance bonus

Benefits

• Paid time off such as PTO, sick days, and vacation days

• Health, Dental and Vision insurance

• Retirement benefits or accounts

Schedule

• Thursday through Monday