Bell Attendant

Miami, FL | On-Site | $15.00 per Hour + Tips

Company Overview

At Hotel Arya, hospitality is more than a service. It's about creating memorable experiences that make every guest feel welcomed, valued, and cared for.

Located in beautiful Miami and part of the Miami Vacation Rentals (MVR Group) portfolio, Hotel Arya combines the personalized attention of a boutique hotel with modern amenities and exceptional guest service.

Our team takes pride in creating a welcoming atmosphere where attention to detail, teamwork, and genuine hospitality make all the difference. We believe that great guest experiences start with great people, and we're committed to providing a supportive environment where employees can grow, contribute, and build rewarding careers in hospitality.

Position Summary

Be the first friendly face guests see when they arrive and the lasting impression they take with them when they leave!

Hotel Arya is looking for a personable, energetic, and dependable Bell Attendant to join our hospitality team in Miami, Florida.

In this guest-facing role, you'll help create smooth, welcoming arrivals and departures by assisting with luggage, escorting guests to their rooms, sharing information about hotel amenities, and offering recommendations for exploring Miami.

You'll work closely with our front desk, housekeeping, and valet teams to ensure every guest receives attentive, efficient, and personalized service. We're looking for someone who enjoys interacting with people, takes pride in the little details, and knows how to anticipate guest needs before they're asked.

If you have a passion for hospitality, enjoy staying active throughout your day, and want to be part of a team that values exceptional service, we'd love to meet you!

What You'll Do

• Warmly greet guests upon arrival and create a welcoming first impression.

• Assist guests with luggage handling, transportation, and delivery to their rooms.

• Escort guests to their rooms and introduce hotel amenities and services.

• Coordinate timely luggage retrieval and assistance during departures.

• Provide helpful recommendations for local restaurants, attractions, and transportation options.

• Assist with transportation arrangements, including taxis, rideshare services, and vehicle storage coordination.

• Communicate guest requests and special needs to the front desk and appropriate departments.

• Maintain a polished, professional appearance and an attentive presence in the lobby.

• Keep hotel entrances and lobby areas clean, organized, and welcoming.

• Proactively recognize opportunities to assist guests and respond promptly to their needs.

• Receive, document, and deliver packages, mail, and special deliveries while maintaining accurate records.

• Collaborate with front desk, housekeeping, and valet teams to ensure smooth daily operations.

• Support fellow team members during busy periods, special events, and peak arrival times.

• Participate in team briefings and communicate guest feedback or concerns to supervisors.

• Handle unexpected guest requests calmly, professionally, and with a solutions-focused approach.

Required Qualifications

• Strong verbal communication skills in English and the ability to interact professionally with guests and coworkers.

• Friendly, outgoing personality with a genuine commitment to providing excellent customer service.

• Ability to stand, walk, and safely lift and transport guest luggage throughout shifts.

• Dependable, punctual, and committed to maintaining a professional appearance and attitude.

• Ability to work flexible shifts, including mornings, evenings, weekends, and holidays.

• Ability to work collaboratively with other hotel departments while managing guest requests efficiently.

• Familiarity with the Miami area, including local attractions, restaurants, and transportation options.

Preferred Qualifications

• Previous experience as a Bell Attendant, Bell Person, Porter, or in a hotel, resort, or luxury hospitality environment.

• Spanish fluency or bilingual English/Spanish communication skills.

• Valid driver's license.

• Previous experience assisting guests with luggage, transportation arrangements, or concierge services.

Compensation, Benefits & More

Compensation: $15.00 per hour + tips

Benefits Include:

• Paid time off: Up to 120 cumulative hours starting in the first year.

• Health insurance with copay after 90 days of employment.

• Dental insurance.

• Complimentary employee parking at Hotel Arya.

• Employee meals at the hotel cafeteria.

• Opportunities for career advancement within Hotel Arya and Miami Vacation Rentals.

• Supportive, collaborative team environment where exceptional service is recognized and valued.

Location: Miami, FL (On-Site)

Join Hotel Arya and become part of a team dedicated to making every guest's stay exceptional, from the moment they arrive until the moment they depart.