Villa Rental Consultant & Concierge

COMPANY OVERVIEW:

The Clear Creek Group is a well-established luxury vacation rental and property management company based in Jackson Hole, Wyoming, with more than 20 years of operating history. We represent a highly selective portfolio of distinctive homes and serve a discerning clientele who value discretion, responsiveness, and genuine local expertise.

This role is about more than placing guests in beautiful homes. Our Villa Rental Consultants help shape experiences that become lasting memories, whether that’s guiding a family toward the right home for a milestone trip, helping guests make the most of their time in Jackson Hole, or creating the kind of thoughtful, seamless stay that leaves people genuinely happy and eager to return. It is relationship-driven hospitality rooted in care, attention, and authenticity.

Our team works with well-traveled, appreciative clients and collaborates closely across departments to deliver consistently high-quality experiences. While expectations are high, we are equally thoughtful about balance, clear communication, and treating people with respect. Team members are well supported with leadership that values experience, good judgment, and professionalism.

For individuals coming from luxury hotels, private aviation, or high-end travel advisory roles, this position offers the opportunity to apply those skills in a more personal, relationship-based setting while still maintaining structure, consistency, and quality of life. The Clear Creek Group offers a stable, reputable environment and a long-term opportunity to grow within a close-knit, highly professional team.

POSITION SUMMARY:

The Clear Creek Group is seeking a Villa Rental Consultant & Concierge to deliver seamless, high-touch service to discerning guests seeking luxury accommodations in Jackson Hole. This role blends reservation expertise with personalized concierge planning, requiring a detail-oriented professional who thrives on anticipating needs, managing multiple timelines, and executing flawlessly from inquiry through checkout. You'll serve as a trusted advisor and primary point of contact, guiding guests through home selection, coordinating custom experiences, and ensuring every detail reflects our commitment to exceptional hospitality.

RESPONSIBILITIES:

Guest Experience & Reservations

• Respond to guest inquiries via phone, email, and web with professionalism and care
• Guide guests in selecting appropriate homes based on preferences and travel needs
• Prepare, review, and manage rental agreements and payments with accuracy and timeliness
• Coordinate with homeowners regarding approvals, confirmations, and special requests Concierge Planning & Pre-Arrival Coordination
• Assist with concierge planning, including activities, dining reservations, transportation, housekeeping, and special arrangements
• Confirm concierge services and reservations prior to guest arrival and during stays as needed
• Assemble pre-arrival itineraries and guest information for upcoming check-ins

Concierge & Pre-Arrival Planning

• Coordinate concierge services including activities, dining, transportation, housekeeping, and special arrangements
• Confirm services and reservations prior to arrival and during stays
• Assemble pre-arrival itineraries and guest information Internal Coordination & Documentation
• Collaborate closely with reservations, concierge, operations, and homeowner relations teams to deliver a seamless guest experience
• Maintain accurate records and notes within internal systems

In-Stay Support & Team Coordination

• Serve as a primary point of contact for in-residence guests
• Conduct mid-stay check-ins and coordinate guest needs with internal teams
• Collaborate with reservations, concierge, operations, and homeowner relations to deliver a seamless experience

Operational Execution & Coverage

• Maintain accurate records and documentation within internal systems
• Provide administrative or reception support as needed
• Manage multiple guest requests simultaneously while maintaining organization, accuracy, and follow-through

REQUIRED QUALIFICATIONS:

• Minimum of 3+ years of experience in luxury hospitality, high-end travel planning, vacation rentals, private aviation, hotels, or a comparable client-facing service role
• Proven experience working directly with discerning clients and delivering high-touch, personalized service
• Strong organizational skills with the ability to manage multiple concurrent requests, reservations, and timelines with consistent accuracy and follow-through
• Excellent written and verbal communication skills, with a professional, polished, and service-oriented style
• Comfort handling phone- and email-based client interactions in a fast-paced, detail-driven environment
• Ability to prioritize tasks effectively and adapt to changing guest needs while maintaining a calm, professional demeanor
• High level of attention to detail, including accuracy in contracts, reservations, and internal documentation
• Proficiency with technology and the ability to learn and navigate reservation systems, CRM tools, and standard office software
• Ability to work a consistent schedule that includes one weekend day per week and designated Mountain Time working hours
• Willingness to travel to Jackson Hole for initial onboarding and periodic in-person visits thereafter
• Authorization to work in the United States

COMPENSATION & BENEFITS:

Annual Salary: $65,000 - $75,000

Benefits

• Paid time off such as PTO, sick days, and vacation days
• Health insurance
• Dental insurance
• Vision insurance
• Retirement benefits or accounts
• Commuting/travel assistance
• Workplace perks such as recreation activities, food and coffee, and flexible work schedules

Schedule

This is a full-time, salaried position with an expected 40-hour workweek and a generally consistent schedule. Once fully trained, the typical working hours are 10:00 AM – 7:00 PM Mountain Time, which allows us to effectively serve both Mountain and West Coast clients.

The role requires availability five days per week, although our team provides seven days a week coverage. As a result, the consultant is expected to work one weekend day per week. After the initial training period, the regular schedule will typically be either Tuesday–Saturday or Sunday–Thursday, depending on team coverage needs and individual strengths. While schedules are not tenure-based, we have historically offered some schedule preference to longer-tenured team members as flexibility allows.

During the initial onboarding and training period, the schedule will be Monday–Friday, 9:00 AM–5:00 PM Mountain Time. This training phase is expected to last approximately 4–6 weeks, depending on how quickly the role feels comfortable and fully up to speed.

While we strive to maintain balance and be respectful of everyone's time, there will be busier periods when additional hours may be required. We also ask for some flexibility to help cover shifts when teammates are out due to vacation or illness.