Description
COMPANY OVERVIEW:
At SkyRun, we're in the business of making vacation dreams come true for both our guests and property owners. Our focus is to remove the stress of owning a vacation home, transforming it into a rewarding investment. Nestled in the heart of the beautiful and culturally rich Phoenix region, our properties offer guests an unparalleled experience while providing homeowners with the peace of mind that their investment is being protected and optimized.
When you join the SkyRun Phoenix team, you're not just embarking on a job but stepping into an opportunity to be part of a dynamic team.
One aspect that sets SkyRun Phoenix apart is our owner's 18 years of experience in the restaurant industry, which ingrained meticulous attention to detail in how things are done. We understand the importance of every minor element, from perfecting the ambiance of our vacation rentals to ensuring every guest feels welcomed and valued. This same level of care and precision is applied to our property marketing strategies, where we utilize tools like virtual walkthroughs, professional photography, and even drone footage to showcase each property at its best.
Ready to jump in?
Become a part of the success by joining forces, applying your skills, and sharing the rewards.
POSITION SUMMARY:
As our Operations Manager, your big-picture thinking will be a key asset in overseeing various areas of our operations, from housekeeping and laundry to quality inspections and guest experiences. You’ll be our go-to person for maintaining seamless processes resulting in excellent guest services, including reservations, pre-arrival arrangements, and post-check-out follow-ups.
Your ability to lead a team and get each person on board will be vital in coordinating with staff, contractors, and vendors while maintaining positive homeowner relations. This will require you to be a self-starter who knows how to get things done.
As the Operations Manager, you’ll also benefit from a work-life balance only Phoenix can offer, with its vibrant culture and breathtaking landscapes. Throughout your day, you may be called upon to visit multiple locations, taking in the scenery as you go, and when the day is done, benefit from a lifestyle that offers both exhilarating outdoor activities and a thriving arts scene.
Your unique abilities as a strategist and leader will be put to good use here at SkyRun Phoenix. This role will allow you to leave your mark on a dynamic industry where your hard work and strategic planning will directly impact our combined success.
RESPONSIBILITIES:
- Oversee all operational aspects, including housekeeping, guest experience, and property maintenance, ensuring high service and asset protection standards.
- Develop and implement strategic plans to ensure seamless and efficient operations while focusing on guest satisfaction and company profitability.
- Foster professional and positive relationships with staff, contractors, vendors, guests, and homeowners, ensuring clear communication and coordination.
- Train, supervise, and evaluate team members, promoting a positive work environment with high morale.
- Leverage SkyRun systems to maintain accurate operational data, track costs, and manage inventory, ensuring maximum profitability.
- Identify and address operational inefficiencies and implement changes to improve processes and standards.
- Manage any escalated guest complaints, showing strong problem-solving abilities and a solid dedication to customer service.
QUALIFICATIONS:
- Previous documented experience in the hospitality industry is required.
- Supervisory experience in the hospitality industry and vendor oversight in the vacation rental industry are desired.
- Strong work ethic with a focus on positive interactions and experiences, using your excellent leadership as well as verbal and written communication skills.
- Proficient in basic computer programs, email, and SkyRun online systems across all hardware platforms- laptops, tablets, and mobile devices.
- Able to troubleshoot home maintenance issues and make minor maintenance repairs.
- Strong organizational and communication skills with a strong ability to multitask, lead, and motivate a team.
- Flexibility to work a rotational on-call schedule shared with other staff.
COMPENSATION & BENEFITS:
Annual Salary: $65,000 - $75,000
Bonus: Performance-based bonus of up to $5,000 per year.
Benefits:
- Paid time off, such as PTO, sick days, and vacation days
- Healthcare Allowance
- Relocation assistance
- Commuting/travel assistance
Schedule: Required to carry an on-call phone on a rotational basis with other staff. This coverage may include evenings and may require on-location guest services and emergency support.