Description
COMPANY OVERVIEW:
BeHome247 is an innovative property management operations platform that combines smart device control, housekeeping and maintenance workflow automation, and guest communication from a single unified dashboard.
From “prospect to poolside” BeHome247 revolutionizes operations without the complexity or cost and is the fast track to seamless residential and short-term property management. Whether managing a few units or thousands, property managers are able to simplify their
property care and operations tasks with every step coordinated, controlled, and visible in a seamless and customized end-to-end solution.
Our team, technology, and unwavering commitment to our core values set us apart both as an employer and leading software solution in the property management industry. We take responsibility to provide unmatched support, genuinely care about our team and customers, strive to improve every day, and together push the limits of what is possible.
POSITION SUMMARY:
We are seeking an experienced and enthusiastic Technical Support Specialist to join our customer success team. Our ideal candidate has solid SaaS software experience and the technical and troubleshooting expertise to provide an added layer of software and hardware support to our customer success team.
To be successful in this role, you should have a proven record of delivering exceptional customer service while maintaining a professional, calm, and positive attitude to users with mixed levels of technology proficiency. This position offers an opportunity to join a dynamic and fast-growing company from the comfort of your own home!
RESPONSIBILITIES:
- Responsible for Tier I software and hardware support.
- Answer, evaluate, and prioritize incoming telephone, e-mail, and support tickets for assistance from users experiencing problems.
- Escalate problems to higher-level technical support professionals when necessary.
- Work closely with our Customer Support team to assist in onboarding clients, building BeHome247’s knowledge database, and provide a successful user experience.
- Advocate for customers' needs – working together with our Customer Success and Engineering teams on their behalf.
- Recommend system or process improvements, including procedures, training, and enhanced documentation
QUALIFICATIONS:
- 1-2 years of experience in Computer Science, Information Systems, Hospitality, or other related field.
- Skilled at installing and providing technical support for software applications, and property control hardware.
- Ability to communicate effectively both verbally and in writing.
- Must be able to work independently.
- Strong analytical skills.
- Strong customer service skills.
- Previous experience with remote work.
COMPENSATION & BENEFITS:
SALARY: Annual Salary $40-$50K
BENEFITS:
- Paid time off such as PTO, sick days, and vacation days
- Health insurance
- Life insurance
- Dental insurance
- Vision insurance
- Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs
- Long-term disability insurance
- Short-term disability insurance
- Employee recognition programs