Description
COMPANY OVERVIEW:
Acme House Company is a vacation rental and property management firm that emphasizes "we" over "me." To achieve that, we've created an environment where our staff feels valued and enjoys going to work.
Why do we operate this way?
Because we love what we do, and we love the people we do it with. It’s that dedication and team spirit that has resulted in our becoming an award-winning company offering guests a curated portfolio of distinctive homes in Palm Springs and the surrounding area.
POSITION SUMMARY:
Are you a customer-oriented sales guru that loves Palm Springs? Currently, Acme House Company is seeking an upbeat, motivated, and confident Reservations Sales Agent who can assist in closing deals.
To be successful in this role, it will be crucial for you to be a highly motivated individual that’s not afraid to put in “the work” with a passion for creating luxury vacations for visitors from around the world.
Your duties will include providing excellent customer service, recommending properties based on guests' needs, and providing information regarding attractions in the area. Additionally, you will be responsible for educating guests about our policies and meeting sales goals, including selling insurance packages.
RESPONSIBILITIES:
- Answer incoming phone calls, chats, and email inquiries from prospective guests to assist them in finding the perfect vacation home.
- Follow up with unbooked leads to increase sales conversion.
- Process guest contracts and administrative tasks related to reservations.
- Conduct site visits to familiarize and increase the ability to sell rental properties in the company portfolio.
- Attend monthly training and reviews to increase sales conversion rate and guest satisfaction.
QUALIFICATIONS:
- Previous customer service experience is required.
- Previous experience in the hospitality or travel industry in reservations or similar guest experience roles is strongly preferred.
- Extensive familiarity with the greater Palm Springs area is required.
- Proficient in using cloud-based apps and basic computer programs.
- Excellent verbal and written communication skills.
COMPENSATION & BENEFITS:
Hourly: $17.00 - $21.00 per hour + bonuses
Bonus Details: Monthly Performance Bonuses
Benefits:
- Paid time off such as PTO, sick days, and vacation days
- Health insurance
- Life insurance
- Dental Insurance
- Vision insurance
- Retirement benefits or accounts
- Employee recognition programs
- Relocation assistance
- Workplace perks such as recreation activities, food and coffee, and flexible work schedules
- Telecommuting options: Remote/ Work from home will be approved based on performance. A reliable internet connection is required in order to work from home.