Description
COMPANY OVERVIEW:
At Beachcomber Vacation Homes, we’re proud to be the architects behind perfect beach getaways. We take our goal of exceeding our guests' expectations very seriously.
Our humble beginnings began with three visionaries, a passion for hospitality, and an unwavering commitment to excellence. Since the 2020 boom, our company has grown from our scrappy start in a small office to doubling in size. But with this rapid growth, the one thing that hasn’t changed is the heart of our company.
Our team affectionately refers to each other as their 'work family,' which is a testament to the inclusive work environment our founders have worked so hard for. We believe that each role is crucial, laughter is the best medicine, and dropping a swear word here and there (when it’s just us, of course) is all part of a day's work.
If you've been looking for a laid-back but ambitious team where your sense of humor and dedication can shine while striving to be the best - we're the team for you.
Come aboard, and let's make vacation dreams a reality, one stay at a time.
POSITION SUMMARY:
Do you have the skills to take our reservation systems from good to great while inspiring and motivating our reservations team?
We seek an engaging and driven Reservations Manager to lead our reservations department. This is the ideal role for you if you are a great conversationalist with a knack for increasing productivity.
As the Reservations Manager, one of your top priorities will be to oversee guest inquiries and calls and work closely with Operations, ensuring our reservations are complete and accurate.
Your role as a leader will be to inspire and guide a diverse team, inspiring innovative thinking and thoughtful problem-solving while delivering stand-out customer service. Familiarity with Cannon Beach and the surrounding area is preferred, but what we're really after is your passion and energy to elevate our mission of providing seamless reservations so that each guest is confident they’ve made the best choice possible for their stay.
Apply today! Your Beachcomber career starts here.
RESPONSIBILITIES:
- Lead and optimize daily reservation operations, ensuring seamless coordination across departments to meet occupancy goals.
- Spearhead the management of property listings, ensuring accuracy and excellence in guest communication.
- Recruit, train, and support a motivated reservations team to deliver unparalleled guest experiences.
- Develop and implement strategies to ensure a memorable stay from start to finish.
- Analyze performance data to drive improvements in efficiency and guest satisfaction.
- Foster a culture of solid selling skills within the team, enhancing revenue through expert sales techniques.
- Ensure the team's preparedness to manage after-hours emergencies, maintaining our high standard of guest care.
QUALIFICATIONS:
- Experience in the vacation rental or hotel industry, with a foundation in reservations - local knowledge of the area and attractions preferred.
- Demonstrated leadership ability with a track record of guiding teams to success.
- Exceptional time management and organizational skills, capable of thriving in a fast-paced environment.
- Adept at building relationships within the team and with guests, owners, and community members.
- Detail-oriented with a proactive approach to problem-solving.
- Must have consistent and reliable access to transportation.
COMPENSATION & BENEFITS:
Annual Salary: $45,000 to $50,000 based on experience and achievement.
Bonus: End-of-season bonus opportunities.
Benefits:
- Health insurance
- Paid time off, such as PTO, sick days, and vacation days
- Workplace perks such as recreation activities, food and coffee, and flexible work schedules
Schedule: Must be available during regular business hours with the flexibility to be available after hours and on weekends as needed.