Description
COMPANY OVERVIEW:
70 YEARS OF HARD WORK, INTEGRITY, AND RELATIONSHIPS
Join the Bryant Real Estate Family with this unique opportunity for a conscientious and dependable Reservations and Leasing Coordinator.
Seventy years ago, our founder, Annie Bryant Peterson, a single woman in the 1950s, started her own company in the real estate industry, which was unheard of at the time. Through her courage, exceptional business skills, and ability to build quality professional relationships, she shaped the DNA of our business.
Three generations later, we remain family-run and under strong leadership, continuously focusing on the long term, putting clients first, and treating each client as part of our family.
Our company has grown over the years, expanding to offer a range of services, including vacation rental property management, short and long-term stays, real estate services and the iconic Silver Gull Motel on Wrightsville Beach.
Apply today to become a part of our powerful legacy. Our family-style work environment offers ample opportunities for personal and professional growth. With us, you'll surround yourself with the same values that have made us successful for decades.
POSITION SUMMARY:
As the Reservations and Leasing Coordinator, you’ll spend your day meeting new people eager to find their next home or vacation spot and assist them in securing the ideal property to meet their needs. This is more than just filling vacancies – you'll be ensuring exceptional guest and tenant experiences, nurturing relationships, and helping shape happy memories.
This position will require managing reservations, walking new residents through lease details, and promptly responding to inquiries while upholding the Bryant Real Estate standard of excellence.
What will it take to thrive in this role?
- A knack for details because every reservation and lease has its unique needs.
- Exceptional interpersonal skills, as you'll be the primary touchpoint for our valued guests and residents.
- An enthusiastic approach to problem-solving, seeing challenges as opportunities to grow.
- An understanding of the real estate landscape, with the passion to stay updated on the latest property listings.
If you're excited to be the pivotal connection between dream homes and vacation rentals, their tenants and travelers, we'd love to meet you.
RESPONSIBILITIES:
- Maintain up-to-date knowledge of all available properties and show them to prospective guests and tenants.
- Greet and assist all guests, residents, and owners, providing exceptional customer service and promptly addressing inquiries and service requests.
- Handle all reservation processes, including entries, adjustments, and cancellations, and review guest contracts to update reservations and process payments.
- Assist with move-ins, move-outs, and manage rent receipts for annual residents; compile and process applications for tenant approvals.
- Explain lease agreements, contracts, and company policies to new residents and prospective vacation guests.
- Manage resident relations and process Notice to Vacate forms.
- Ensure timely and courteous responses to all guest inquiries, taking action to resolve issues and documenting occurrences.
QUALIFICATIONS:
- Ability to work effectively and in a fast-paced, constantly changing environment.
- Solid multi-tasking skills, along with the ability to meet deadlines.
- Willingness and ability to work weekends and holidays as the business requires.
- Excellent verbal and written communication skills.
- Strong critical thinking skills.
- Working understanding of Microsoft Excel and pivot tables is a plus.
- Prior experience with vacation rental software Track or AppFolio is a plus.
COMPENSATION & BENEFITS:
Hourly Wage: $17.50 - $20 based on experience and achievement
Benefits:
- Paid time off, such as PTO, sick days, and vacation days
- Health insurance
- Life insurance
- Dental insurance
- Vision insurance
- Retirement benefits or accounts
- Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs
- Long-term disability insurance
- Short-term disability insurance
- Wellness programs
- Gym memberships or discounts
- Employee recognition programs
- Workplace perks such as recreation activities, food and coffee, and flexible work schedules