Description
COMPANY OVERVIEW:
At The Brighthouse, every vacation rental tells its own unique tale. As creators of exceptional stays at exceptional properties, we specialize in boutique short-term rental management. Our curated collection of outstanding homes, ranging from off-grid cabins to mid-century modern homes and stunning ranch homes with mountain vistas, are managed to create delightful experiences for our travelers.
Our driving goal is to transform ordinary trips into extraordinary ones while giving our homeowners true peace of mind so they can enjoy real passive income knowing their home is in good hands.
And then, we go the extra mile.
Founded by a woman entrepreneur with a deep-seated love for hospitality and unique spaces, The Brighthouse is fast becoming a beacon of excellence in property care and guest experiences across NC, FL, MO, and MT. Our work culture reflects our commitment to exceptional service, as evidenced by our 4.94 average star rating on Airbnb. We embrace remote work and support a digital nomad lifestyle, fostering an environment where our team members' dreams and aspirations are not only respected but encouraged. This commitment extends to every corner of our operations, where 'The Brighthouse Way' weaves together our shared love for hygge, Feng Shui and creating spaces where guests can relax, recharge, and rejuvenate.
Are You Ready To Join The Brighthouse Way?
POSITION SUMMARY:
Prepare to redefine your career with The Brighthouse's opening for the pivotal role of an Operations Manager.
We’re currently looking to make our first full-time hire, where you’ll step into a vital role that is as challenging as it is rewarding.
As our Operations Manager, you'll work closely with our founder, serving as an integrator capable of taking a big-picture vision and turning it into actionable processes with tangible outcomes. Taking on this role means you’ll be a key player in our story, helping us write the next chapters of The Brighthouse Way.
At The Brighthouse, we understand that turning visions into reality involves both the glamorous and the not-so-glamorous. As our OM/Integrator, you’ll take the lead in everything from creating standard operating procedures for housekeepers to messaging guests, handling claims, setting up systems, and solving problems. However, it will be in these moments of direct impact - that you'll see the real results of your expertise and hard work in motion resulting in the satisfaction of knowing you're building something special.
As the #2 in our fast-growing company, you'll start off as a contractor but with the opportunity to transition into an employee role with benefits and to earn equity.
This opening is more than just a job; it's a chance to help scale a business with a great foundation and create the systems and processes to drive us forward. We're looking for someone ready to dive in, take ownership, and help our CEO build something exceptional.
If you're ready to take on a role that will challenge you, reward you, and offer the chance to contribute significantly to a growing company, we invite you to consider becoming part of The Brighthouse family.
RESPONSIBILITIES:
- Handle all guest and reservation escalations (and then help us hire and train someone else to do this job)
- Ensure all listings are up to date and calendars are synced (and then assist with transition to a better PMS)
- Ensure maintenance issues are resolved in coordination with the maintenance team (and then define and write SOPs for handling maintenance issues moving forward, whether in a PMS or other SaaS solution like Breezeway)
- Attract, retain, and develop a high-performing team
- Streamline and update guest experience SOPs
- Consistently demonstrate a dedication to our corporate values, strong focus on objectives, simplicity, and clarity across the organization
- Troubleshoot issues as they arise and pitch in wherever necessary
- Free up our CEO to go sell more contracts and grow our portfolio of homes
QUALIFICATIONS:
- Proven results as an Integrator, General Manager, Chief Operating Officer, Vice President, or a similarly relevant role
- Experience building high-performing teams with an in-depth understanding of marketing, reservations, guest services, housekeeping, maintenance, and owner relations
- Familiar with VR software is a plus
- Experience managing OTA platforms
- Excellent at customer service and handling guest escalations
- Ability to transition seamlessly from strategy to implementation
COMPENSATION & BENEFITS:
Annual Salary: $45,000 - $85,000 based on experience and achievement