Description
COMPANY OVERVIEW:
Imagine a place where every retreat feels dreamy, and the surrounding landscape seamlessly merges with modern luxury.
Deep in the heart of Broken Bow, Oklahoma, our vacation rental and property management company has carved out a niche, mastering the art of blending exceptional customer service with luxurious cabin retreats. Our cabins have everything from chic interiors to large pools to offer guests an unrivaled escape.
When you join our team, you won’t just find a job - you’ll discover a community built on mutual respect and passion for showcasing the best of Broken Bow.
Ready to be a part of elevating your career while making vacation dreams come true?
POSITION SUMMARY:
Step into a pivotal role where your ability to break down big-picture ideas into efficient processes will significantly impact our continued success. As our Remote Operations Manager, you'll oversee the critical functions of our vacation rental business, from ensuring our cabins are pristine for every guest check-in to closing out maintenance work orders efficiently.
We’re looking for someone with natural problem-solving talent and organizational skills to manage our housekeeping, maintenance, and customer service departments. While this role brings variety and independent decision-making to your day, you'll be an integral part of our team - collaborating for continuous improvement.
Interested?
Apply today for a full-time position that understands the importance of work-life balance. Enjoy the flexibility of remote work and competitive compensation.
Let's shape the future of vacation experiences in Broken Bow together.
RESPONSIBILITIES:
- Ensure the customer service department understands and conveys accurate information while maintaining a professional demeanor and all forms of communication are responded to by customer service on a timely basis.
- Ensure reservation transactions are captured accurately.
- Ensure maintenance issues are captured in writing and completed on time.
- Ensure cabins are cleaned according to company standards and guest needs.
- Effectively oversee inventory of essential supplies and facilitate seamless communication and coordination with quality assurance personnel.
- Ensure timely and accurate communication of issues/resolutions to relevant persons.
- Assist with more complex guest matters, as necessary.
QUALIFICATIONS:
- 1+ years of management experience in the short-term rental space is required, 2+ years is preferred.
- Proficient with PMS software, such as Streamline, Track, Hostfully, or similar.
- Highly organized with the ability to handle and prioritize multiple tasks during the day with impeccable follow-through.
- Strong self-starter with high responsibility and the ability to proactively communicate with team members.
- Clear and effective communicator with the ability to enforce the company's policies.
- Positive, professional demeanor with the ability to de-escalate situations.
COMPENSATION & BENEFITS:
Annual Salary: $50,000 with OTE $65,000
Bonus: Based on company performance, employee performance metrics, and overall assessment of downstream partners.
Benefits:
- Retirement benefits or accounts
- Telecommuting options
- Military and Military Spouses are encouraged to apply!
Availability: Full-time hours from Monday to Friday, with on-call availability on weekends and evenings specifically for support and crisis situations.