Description
COMPANY OVERVIEW:
Coastal Vacation Properties is a premier vacation rental management company that provides exceptional vacation experiences in beautiful coastal regions. With a solid commitment to quality and guest experience, we offer a diverse portfolio of rental homes and condos, catering to various preferences and budgets.
Our properties are carefully selected and maintained to ensure guests enjoy a comfortable and memorable stay. From cozy beach cottages to luxurious oceanfront villas, each property has modern amenities and thoughtfully designed interiors to create a home-away-from-home atmosphere.
In addition to providing top-notch accommodations, we offer various concierge services to enhance guests' stays. From arranging local tours and activities to giving insider tips on the best dining and entertainment options, they go above and beyond to make every vacation unforgettable.
POSITION SUMMARY:
As a Remote Maintenance Coordinator at Coastal Vacation Properties, you will be responsible for overseeing all maintenance work orders across our portfolio, playing a critical role in keeping our maintenance workflows organized.
This is a detail-driven, accountability-focused role responsible for reviewing, managing, and advancing maintenance work orders from creation through completion. You will ensure documentation is clear and accurate, apply material, vendor, and labor expenses correctly, create follow-up or new work orders as needed, and monitor progress to drive timely resolution to help keep properties well maintained. Success in this role requires that no issues fall through the cracks and potential errors are caught.
You’ll communicate updates and delays using Microsoft Teams, maintain clean and audit-ready records, and escalate unresolved or recurring issues when appropriate. Success in this role means systems stay accurate and current, costs are consistently applied correctly and teams always have visibility into maintenance status. Issues must be fully resolved—not just documented. The ideal candidate is highly organized, comfortable working independently in a remote environment, and brings strong written communication skills, follow-through, and a true sense of ownership to everything they manage. English fluency is required, Spanish fluency is strongly preferred.
RESPONSIBILITIES:
- Own and manage all maintenance work orders from start to finish
- Review work order notes thoroughly to ensure clarity, accuracy, and next steps
- Create new and follow-up work orders as required based on findings, vendor updates, or internal direction
- Apply applicable expenses to work orders, including materials, vendor invoices, and labor charges
- Ensure labor and cost allocations are accurate and properly documented
- Monitor work order status and proactively drive completion
- Communicate updates, delays, and resolutions clearly with internal teams
- Add and actively use Microsoft Teams for all maintenance-related communication
- Maintain clean, organized, and audit-ready work order records
- Escalate unresolved or recurring issues appropriately
- Support continuous improvement of maintenance workflows and documentation
QUALIFICATIONS:
- 1-2 years of maintenance coordination experience, operations support experience or property management experience
- Familiarity with vendor communication and invoicing processing is preferred
- English fluency is required, Spanish fluency is strongly preferred.
- Strong attention to detail and ability to manage a high volume of work orders
- Clear and effective written communication skills
- Ability to read, interpret, and act on technical notes and maintenance documentation
- Comfortable working independently in a fully remote environment
- Strong sense of accountability and ownership
- Proficiency with property management systems or work order platforms
- Experience accurately allocating expenses and tracking labor costs
- Excellent organizational and time-management skills
- Experience using Microsoft Teams, Asana, or similar collaboration tools
- Experience using Streamline VRS preferred
COMPENSATION & BENEFITS:
Hourly Rate: $10.00 - $15.00 based on experience