Description
COMPANY OVERVIEW:
Scenic Stays, where the Emerald Coast is our playground!
Are you looking for a great remote opportunity in hospitality?
At Scenic Stays, we specialize in vacation rental management and have been creating unforgettable experiences for visitors and homeowners alike since our inception. Our team of highly motivated professionals boasts an impressive 200 years of combined experience in the hospitality industry, resulting in outstanding guest experiences and a desirable work environment for our employees.
Our commitment to providing exceptional customer service has made us a leader in Emerald Coast vacation rentals. From Perdido Key to Panama City Beach, we offer unbeatable solutions for anyone looking for a home away from home. Our company culture is built on hospitality and adaptability; whether it’s helping guests create their perfect getaway or aiding homeowners with maximizing their rental income – we are always eager to meet the challenge.
If you’re looking for an opportunity to join a vibrant Emerald Coast business that genuinely cares about its customers - look no further than Scenic Stays!
POSITION SUMMARY:
In this role, you're more than just a voice behind our brand; you are instrumental in ensuring every guest feels informed and heard. You will manage every aspect of our guest's stay, from check-in to check-out, answering inquiries and concerns promptly and professionally, whether via phone, email, or other platforms.
Your tasks will also include upselling our services/products, delivering exemplary customer service to gain positive reviews, and coordinating with departments like Maintenance and Housekeeping for seamless turnovers.
Your success in this role will lie in your ability to communicate effectively with guests and co-workers. Multitasking and prioritizing tasks according to importance should also be part of your skill set.
So, if you are looking for an exciting chance to work remotely with excellent benefits, we invite you to apply today!
RESPONSIBILITIES:
- Respond promptly and professionally to all forms of guest communications (phone, messaging, email)
- Meticulously go through daily checklist items to identify areas that may need attention before guest arrival
- Communicate with operations and management to solve guest issues as they arise
- Making recommendations and assisting guests in having the best possible stay during their time in Destin, FL.
QUALIFICATIONS:
- Good written and verbal communication skills
- Knowledge of the area is a plus
- Self-starter and able to work well independently
- Computer knowledge
- Hospitality experience preferred
COMPENSATION & BENEFITS:
Hourly Wage: $16 per hour
Benefits:
- Paid time off, such as PTO, sick days, and vacation days
- Health insurance
- Life insurance
- Dental insurance
- Vision insurance
- Retirement benefits or accounts
- Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs
- Short-term disability insurance
- Long-term disability insurance
- Employee recognition programs
Schedule: Regular business hours with the flexibility to work after hours, weekends and holidays as needed.