Red Cottage
Published
January 28, 2024
Location
Remote, Philippines
Category
Job Type
Remote  
Salary
Monthly Wage: $1000 - $1200 based on experience and achievement 

Description

COMPANY OVERVIEW:

Represent the beauty of the Northeast with Red Cottage - a leader in high-end vacation rentals. Concentrating our expertise on the scenic landscapes of Upstate New York, the Catskills, and the Hudson Valley, we offer properties that provide luxury experiences guests will never forget.

Exceptional Homes: At Red Cottage, each property isn't just a house; it's a meticulously curated home. We handpick each location, ensuring they offer our guests the best in comfort, cleanliness, and unparalleled ambiance unique to our brand.

Unwavering Service Commitment: Service isn’t just a buzzword for us; it's our identity. We pride ourselves on our unwavering dedication to guest satisfaction.

Amenities Beyond Expectations: Whether it's the luxury of a chef's kitchen or the beauty of a lakeside view, our homes provide amenities to meet every individual's needs.

Why Join Us? 

Red Cottage is a team of dedicated individuals committed to redefining the vacation experience. As part of our team, you'll contribute to unforgettable getaways and be a part of a company that values your input, celebrates your achievement, and encourages growth.

Join us, and let’s create memorable weekends together.

POSITION SUMMARY:

Are you a detail-oriented individual seeking a consistent, rewarding role from the comfort of your home? As Client Success Coordinator, you will be the vital link between our homeowners and ensure a seamless and enjoyable experience of renting their property through Red Cottage.

We are currently seeking a highly motivated Client Success Coordinator based in the Philippines to oversee client relationships. You'll be the dependable voice of our brand, addressing client inquiries, ensuring they understand our services, and resolving any concerns they might have. Key tasks will include answering questions and conducting thorough follow-ups to ensure top-notch service delivery. We want every client to feel genuinely valued, understood and supported.

This role offers both stability and the opportunity to be an essential part of a growing luxury brand. If you're seeking a role that values your strengths and offers consistent growth – Red Cottage invites you to be a part of our story.

We look forward to hearing from you!

RESPONSIBILITIES:

  • Work closely with the Director of Portfolio Management to maintain strong client relationships.
  • Serve as the first point of contact for inbound inquiries, providing friendly and knowledgeable assistance to clients.
  • Communicate and collaborate effectively with various teams within the organization to facilitate resolutions for client satisfaction issues.
  • Help manage client expectations to ensure alignment with Red Cottage's processes, timing standards, and service offerings.
  • Proactively identify any client education opportunities and address them, ensuring a clear understanding of the services provided.
  • Provide clients with valuable resources and dedicated support, answering questions and acting as a liaison between homeowners and the rest of our team.
  • Conduct appropriate and timely follow-ups with clients to ensure their satisfaction and address any outstanding concerns.

QUALIFICATIONS:

  • 2+ years of experience in a client-facing role, preferably in the hospitality or customer success field.
  • Exceptional interpersonal and communication skills, with a friendly and approachable attitude.
  • Strong problem-solving skills and the ability to effectively facilitate resolutions.
  • Detail-oriented with excellent organizational and multitasking skills.
  • Demonstrated commitment to delivering exceptional customer service.

COMPENSATION & BENEFITS:

Monthly Wage: $1000 - $1200 based on experience and achievement

Schedule: Must be willing to work Monday through Friday with the flexibility to work evenings and weekends as needed.