Big Bear Vacations
Published
April 25, 2022
Location
Big Bear Lake, California
Category
Job Type
Salary
$17.50 Hourly with an increase to $18/hr after 90 days and quarterly bonuses
Insurance
Yes

Description

Big Bear Vacations:

Vacation Rental Quality Assurance Inspector

Become A Valued Member Of Our Rewarding Team

Position: Full-Time

Location: Big Bear Lake, CA

COMPANY OVERVIEW:

“Founded in 1907, we have served over 1.3 million guest nights over the last 113+ years!”

Are you ready to join our team? At Big Bear Vacations, attitude is everything. We value teamwork, the golden rule, and approach every day with a solution-oriented mindset. Because of this, we have become a leading vacation rental property management company with 300 properties and a highly-regarded part of the Big Bear Lake Community. 

With a long-standing record of proven excellence, we are committed to our team members and take great care in choosing team members that will stand out as hard-working and trustworthy.

 

POSITION SUMMARY:

As our Vacation Rental Quality Assurance Inspector, your role is to ensure that all Big Bear Vacation rental properties are in perfect condition, offering our guests a 5-star experience with every visit. To excel in this position, you must be highly attentive to detail, have a basic understanding of plumbing, electrical and electronic systems, and love that no two days are the same, recognizing that each property will present different challenges and requirements. This is a unique position, ideally suited for someone with excellent communication skills who can work well alongside the housekeeping team, is solution-oriented, and enjoys a flexible schedule that varies from day to day out in the field. 

RESPONSIBILITIES:

  • Assess the home condition and quality of work done by the housekeeping team before the next guest's arrival
  • Inspect home amenities, electronics, and appliances for functionality and cleanliness
  • Inspect plumbing - hot water, toilets clean, drains all-clear
  • Check to ensure that access to the home will be seamless for guests with keys in the right location, wifi working, and phone working.
  • Handle all minor tasks that do not require a vendor
  • Communicate any issues to the appropriate departments and staff members
  • Ensure top-notch curb appeal: blow off decks, remove cobwebs, and “freshen up” the rest of the outdoor landscape as needed
  • Spot clean, indoor and outdoor as needed
  • Inspect interior and exterior of the properties for wear and tear and take detailed notes for reporting
  • Prep home for guest arrival & ensure guest supplies are laid out
  • Take photos throughout the inspection process and notify the reservation office of the home's readiness for guest arrival in the system
  • Check on cleaning, yard care, and any maintenance concerns and report findings to the Maintenance Co-ordinator
  • Inspect all work on homes to ensure their completion is up to standard
  • Inspect homes for routine cleaning and maintenance needs
  • Restock home supplies 
  • Takes initiative to share best practices fix issues at the root cause level while staying aligned with our company culture
  • Access to your own reliable transportation, preferably a 4X4, to manage in snowy conditions

PHYSICAL REQUIREMENTS

  • Lifting, bending, carrying, and standing for prolonged periods.
  • Ability to push, pull, and lift up to 20 pounds.
  • General handy-person capabilities

QUALIFICATIONS

  • Experience with general labor
  • Customer-first attitude
  • Strong attention to detail
  • Ability to multi-task and manage time effectively
  • Ability to exercise sound judgment and make decisions 
  • Basic proficiency in MS Word & Excel
  • Ability to use web-based apps for reporting and business operations
  • Excellent interpersonal, written, and communication skills
  • Ability to work alone and as part of a team
  • Cope well under pressure
  • A clean driving record

COMPENSATION & BENEFITS:

Compensation:

Hourly: $17.50 with an increase to $18/hr after 90 days and quarterly bonuses and SIGN-ON BONUS

Bonus Details:

Our exciting bonus plan rewards the Quality Assurance Inspector's efforts to provide a 5-star guest experience during our guests' stay and maintain our company’s standard of excellence.

Benefits:

  • Health Insurance
  • Life Insurance
  • Dental Insurance
  • Vision Insurance
  • Long Term Disability
  • Fuel reimbursements when coming from out of the area
  • 401K matching
  • Work phone provided
  • Relocation assistance

Schedule:

  • Minimum of 40 hours per week. Flexible availability is a must - including weekends and some holidays. OT is allowed during busy seasons.

 

APPLY NOW