Grand Welcome
Published
May 26, 2021
Location
California – region anywhere between San Francisco and Los Angeles, United States of America
Category
Default  
Job Type

Description

Company Overview: As one of the fastest-growing industries in the economy, vacation rentals are a quickly evolving space. Airbnb, HomeAway, and other OTA leaders have helped drive this expansion of the market, but looking past the online marketplace, there is a huge demand to meet customer needs for high-quality management, and everyone has been racing to catch up.

That is where we come in. Grand Welcome has developed a software-enabled and data-driven platform successfully delivering a seamless guest experience while driving higher earnings for our owners. We are growing organically and looking for great people to join our team!

POSITION SUMMARY

The Operations Manager is responsible for managing processes related to housekeeping, maintenance, and QC in Track PMS as well as routine on-site visits. This position also manages projects related to field operations, provides training for newly recruited employees, audits and inspects operational work assignments to ensure the business goals of the company are achieved.

PRINCIPAL JOB DUTIES & RESPONSIBILITIES:

  • Manages core operational systems and processes
  • Ensures Housekeeping work orders are completed as per company standard
  • Maintains compliance with operations expenses and budget
  • Manages projects for organizational improvement
  • Manage and organizes supply inventories regionally
  • Routine onsite inspections within CA and HI
  • Prepares reports for management information
  • Assists Purchase department in selecting suppliers for items related to Housekeeping
  • Organizes on-the-job training and evaluates its effectiveness
  • Assists in new staff recruitment
  • Maintains compliance with company policies and procedures
  • Conducts and collaborates in a daily briefing with operations team members
  • Coordinates the preventive maintenance schedules for units
  • Coordinates with all departments in daily reporting and operations
  • Assist in the creation of work orders
  • Other duties as assigned

REQUIRED SKILLS

  • Working knowledge of housekeeping and hospitality industry standards.
  • Fluent English verbal/written skills
  • Strong organizational and time management skills
  • Outstanding communicator both verbally and written
  • Ability to work independently with a sense of urgency at times
  • Superior customer service skills
  • Ability to coach and mentor a team
  • Ability to work self-directed

EXPERIENCE REQUIRED

  • Minimum two (2) years in an Operations role
  • Experience working in the hospitality industry

EDUCATION REQUIRED

  • High School Diploma

PREFERRED SKILLS, EXPERIENCE, AND EDUCATION

  • One (1) year experience in a management/leadership role, preferably in the hospitality industry
  • A technical school certificate, or Associate degree

WORKING CONDITIONS

  • Regularly scheduled hours may include nights, weekends, and holidays. Schedules vary based on business need, so flexibility is expected
  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl. The employee must frequently lift or move up to 10 pounds and occasionally lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

Pay: $55,000.00 - $65,000.00 per year

 

APPLY NOW