Description
Company Overview
Brunswick Vacation Rentals and Carolina Getaway stand apart because this isn’t just where we work—it’s where we call home. As a locally operated company, we bring decades of experience in the Brunswick County and Hanover County markets and pride ourselves on delivering genuine hospitality and one-on-one service that big-box brands simply can’t match.
We believe there’s no better place to lead than Wilmington, NC. This is a thriving coastal city with a small-town feel and big energy. With a vibrant downtown riverfront, historic charm, and easy access to the beautiful Brunswick and Carolina beaches, Wilmington offers the perfect mix of work-life balance and adventure.
If you’re a strategic, results-driven leader looking to make your mark while enjoying the best of coastal living, Brunswick Vacation Rentals and Carolina Getaway is where you belong.
Position Summary
We are seeking a highly motivated, organized, and versatile Operations Support Coordinator/Runner to join our fast-paced vacation rental and multi-unit property management team. This role serves as a critical support position assisting with daily field operations, property readiness, guest experience, inventory coordination, quality control, and overall operational efficiency across a large portfolio of homes.
The ideal candidate thrives in a constantly changing environment, possesses excellent communication and time management skills, and can effectively prioritize tasks while remaining calm under pressure. This is a role that requires flexibility, problem-solving abilities, attention to detail, and a team-first mentality.
This position plays a vital role in ensuring homes are guest-ready, operational issues are addressed quickly, and both guests and homeowners receive exceptional service and support.
Key Responsibilities
- Support day-to-day operations of a dynamic vacation rental portfolio by ensuring properties are guest-ready, well-stocked, and running efficiently
- Coordinate logistics across multiple homes, delivering supplies and guest-requested items
- Assist with urgent operational needs and support housekeeping, maintenance, and guest services teams
- Conduct property walkthroughs and quality control checks to ensure high cleanliness and presentation standards
- Identify and escalate issues to maintain property readiness
- Manage inventory and keep storage areas organized
- Proactively communicate supply needs to appropriate team members
- Document tasks and updates through company systems
- Serve as a reliable team member who can step in wherever needed to enhance guest and homeowner experiences
Required Qualifications
- Excellent communication and interpersonal skills
- Strong organizational and time management abilities
- Ability to multitask and prioritize effectively in a fast-paced environment
- Strong attention to detail and commitment to quality standards
- Ability to work independently while remaining team-oriented
- Comfortable performing physically active tasks, including lifting, carrying, bending, and extended periods of standing
- Valid driver's license and reliable transportation preferred
- Experience in hospitality, vacation rentals, property management, operations, or customer service preferred but not required
- Experience with systems such as Breezeway, Guesty, or property management software is a plus
Compensation, Benefits, & Schedule
Hourly Salary: $20.00
Benefits
- Paid time off such as PTO, sick days, and vacation days
- Retirement benefits or accounts
Schedule
- PT Seasonal with Potential for FT - Hours may vary based on operational needs, however weekend availability during peak season is required