Moving Mountains
Published
May 10, 2022
Location
Steamboat Springs, Colorado
Category
Job Type
Salary
Hourly: $22.00 - $28.00 Bonus Details: End of the calendar year and end of season bonus
Insurance
Yes

Description

COMPANY OVERVIEW:

Moving Mountains is a family-owned and locally operated company, established in 1997, that has carved out a niche for high-touch memorable vacation experiences in exceptional mountain homes. Our brand is built around pillars of trust and integrity and exceptional guest experiences. The company is a market leader in luxury vacation rental management managing almost 200 exceptional properties in the Colorado mountain destinations of Steamboat Springs, Beaver Creek, Vail, and now Breckenridge. The company is on a strong growth track and is seeking opportunities for expansion in other areas of North America building on the success of many years of operations. The result is a fast-paced dynamic and variable workflow that is dependent on the business climate and opportunities available. The company leaders, Robin & Heather Craigen are creative and experienced entrepreneurs with an unconventional style that has served them well in the hospitality industry.

POSITION SUMMARY:

The Operations Specialist communicates with multiple departments; operations, front desk, housekeeping, and reservations in organizing and executing critical day-to-day functions in luxury properties. The Operations Specialist will help optimize quality control through accuracy, timeliness, and communications to best serve our guests, owners, and vendors. This is a fun and exciting position requiring knowledge of all aspects of hospitality operations for someone who enjoys working independently. This is the perfect role for a trustworthy person and good communicator who enjoys focusing on the details to enhance a guest or owner's stay. The position requires working weekends.

RESPONSIBILITIES:

This position relies on strong computer skills and a willingness to become proficient with Track, Salesforce, Microsoft Office Suite: Teams, Word, Excel, Outlook, Hostfully Property Guides & Breezeway scheduling software, Zipwhip/Zingle Guest Text app, and Lynx Remote Lock software.

  • Effectively manage time to meet deadlines while being faced with frequent distractions and interruptions.
  • Must be able to handle a high-pressure work environment and have the ability to multitask, while maintaining a high standard of service.
  • Will monitor guest feedback to find solutions within the team to solve challenges
  • Regularly strives to exceed Guest and team members’ expectations of his/her abilities
  • Responsible for ensuring the preparation of all guest arrivals are complete & property is ready
  • Other projects, as needed
  • Knowledge of Moving Mountains
  • Become familiar with the inventory of all homes, components, and amenities
  • Understanding and commitment to the goals of Moving Mountains to provide the very best vacation experiences possible to our guests.

QUALIFICATIONS:

Qualifications: High school diploma or general education degree (GED).

Work Experience: 2 years or more of guest service experience and/or training, or equivalent combination of education and experience.

Company Culture: All managers and supervisors assume a leadership role within the MM team as an ambassador and protectors of our company culture.

Flexibility: Demonstrates a willingness to assist in any role within the organization in times of need. Flexible working hours and ability to regularly work on weekends.

Adaptability: Demonstrates a willingness and ability to change as new systems are implemented.

Certificates, Licenses, and registrations required: Must have a valid driver’s license or CDL with a clean driving record and must maintain a clean driving record. Confidence in driving large vehicles including shuttles and towing trailers.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

  • Frequently required to stand and walk, talk and hear
  • Frequently required to climb, balance, bend, stoop, kneel or crawl
  • Continually required to utilize hand and finger dexterity
  • Continual exposure to wet and/or humid conditions (non-weather)
  • Continually exposure to outside weather conditions
  • Continually exposure to extreme heat or cold (non-weather)
  • While performing the duties of this job, the noise level in the work environment is usually moderate to loud
  • The employee must regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds
  • Specific vision abilities required by this job include: Close vision; Distance vision; Color vision; Peripheral vision; Depth perception and the ability to adjust focus
  • Able to get in and out of a vehicle
  • Must be able to walk on icy & slippery surfaces

COMPENSATION & BENEFITS:

Hourly: $22.00 - $28.00

Bonus Details: End of the calendar year and end of season bonus

Benefits:

  • Paid time off such as PTO, sick days, and vacation days
  • Health insurance
  • Life insurance
  • Dental insurance
  • Vision insurance
  • Retirement benefits or accounts
  • Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs
  • Long term disability insurance
  • Wellness programs
  • Workplace perks such as recreation activities, food and coffee, and flexible work schedules