Description
COMPANY OVERVIEW:
Our portfolio of luxury short-term rentals in prime destinations offers more than a job—it's the launchpad for a remarkable career in hospitality excellence.
What makes us stand out is our commitment to implementing the latest technology with personalized service to elevate the guest experience and optimize our operational workflows.
Our mission is simple - to be the most hospitable company in Stowe, Vermont and Santa Barbara County – by creating heartfelt guest experiences, meaningful opportunities for team members, high value for owners and a positive impact in our communities.
As a tight-knit team, positivity, mutual respect, efficiency and a work environment that's both energetic, professional and stress-free are also important to us. In short, we love what we do and who we do it with, and we’re looking for individuals as committed as we are to providing exceptional experiences for our guests with incredible returns for our homeowners.
POSITION SUMMARY:
Are you a natural problem solver?
If you’re a proactive, professional, efficiency-minded individual, you’ll love getting up every day to fill this remote position as our Operations Manager.
We're looking for an organized, reliable, and thoughtful individual to act as the liaison between our guests, cleaners, inspectors, maintenance team and owners.
Your daily mission will be to:
- Mastermind and refine all virtual and on-site operations.
- Innovate and implement processes that enhance our operational efficiency.
- Take the lead in managing our Virtual Assistants and monitor our monthly KPIs to ensure peak performance.
As part of this team, you'll not only enjoy the freedom and flexibility of a remote role but benefit from an environment that values your contributions and recognizes them with competitive compensation.
RESPONSIBILITIES:
- Coordinate task scheduling for cleaning, inspections, and maintenance using Breezeway, and maintain guest reservations with support from Virtual Assistants.
- Organize and update operational tasks on Monday.com and manage communication across OwnerRes, Dialpad, Breezeway, WhatsApp, and Gmail.
- Handle damage claims, from filing to ordering replacements, and keep guest guidebooks current with the latest information.
- Obtain quotes for maintenance and manager coordination among guests, vendors, and owners.
- Manage inventory of consumable supplies, order as needed, and streamline linen processes for efficient turnovers.
- Lead and mentor team members through regular one-on-ones, aligning with the executive team to achieve operational objectives.
- Review departmental data to improve procedures, implement new processes, and lead weekly team meetings to keep everyone on the same page.
QUALIFICATIONS:
- Previous experience in vacation rental management is preferred
- Previous experience working with a PMS system and property maintenance software
- Able to quickly adapt and work with software and technology
- Excellent written and verbal communication skills
- Able to handle working at a fast pace, managing short deadlines and stressful situations
- Must be a motivated self-starter able to work independently as well as on a team
- Must have a positive, professional and friendly personality
COMPENSATION & BENEFITS:
Annual Salary: $50,000 to $60,000 based on experience and achievement.
Bonus:
- 2 yearly bonuses are awarded based on high-season performance and company profitability.
- 4 weeks of paid time off per year during the slow season.
Benefits:
- Paid time off, such as PTO, sick days, and vacation days
Schedule: Eastern Time zone. Regular business hours with the flexibility to be available evenings and weekends as needed.