Description
COMPANY OVERVIEW:
Hallson Hospitality is redefining the very essence of a "home away from home." Our goal? Setting the gold standard for both guests and property owners in Nashville’s vacation rental and property management industry.
Here's why you should consider joining us:
Elevated Guest Experiences: With a rich portfolio of hand-picked, exquisitely designed homes, our homes are more than just spaces; they're stories waiting to unfold.
Service with Distinction: Our dedicated team ensures that each stay is not just comfortable but truly memorable. Whether it's a last-minute local dining recommendation, answering a question or working with a property owner, we always have our guests and owners covered.
Exceptional Extras: Our elevated add-ons, like private chef services, airport luggage pickups, and dedicated drivers, ensure our guests travel not just in comfort but in style.
Embrace The Nashville Pulse: Live and work in one of America's most vibrant cities. Nashville is not just about country music; it's about lively streets, rich history, and culture. Being a part of Hallson is your ticket to the heartbeat of it all.
Driven by Values: We're anchored by three pillars, Quality, Service and Options. Every home we curate and every interaction we foster resonates with our unwavering commitment to these values.
POSITION SUMMARY:
As our Operations Manager, you'll be crucial to elevating the short-term rental experience for our guests.
This role calls for someone who is able to strike a balance between strategy and execution. You'll oversee essential operational functions, from guiding our cleaning team to coordinating with Guest Relations and ensuring our properties always meet our first-class standards.
As the Operations Manager, every day will present a mix of responsibilities and tasks such as resource management, handling the occasional unexpected hiccup, and collaborating across departments to ensure smooth sailing for both our guests and property owners.
If you're a tech-savvy individual who enjoys big-picture planning and the nitty-gritty of day-to-day operations, this role was made for you. Take the next step in your career and apply now to be part of our dynamic and driven team.
RESPONSIBILITIES:
- Lead our cleaning team and ensure properties are guest-ready.
- Hire, train, and nurture a team of professional cleaners.
- Manage cleaning and home supplies inventory.
- Address maintenance issues swiftly and oversee preventive measures.
- Schedule quarterly deep cleans for each property.
- Collaborate with Guest Relations for superior guest satisfaction.
- Assist in handling rare emergencies and guests' issues as they arise, ensuring swift and effective resolutions.
- Implement performance tracking and improve internal processes for team efficiency.
QUALIFICATIONS:
- Previous experience in the vacation rental, property management, or residential cleaning industry.
- Proven management experience, capable of leading and inspiring a diverse team.
- Exceptional organizational and time-management skills to manage multiple responsibilities efficiently.
- Excellent interpersonal abilities to communicate effectively with team members at all levels.
- Proficiency in using various software tools, including scheduling, spreadsheets, and property management applications.
- Outstanding customer service skills to uphold our commitment to guest satisfaction.
- Ability to work independently, prioritize tasks, and handle a fast-paced environment with a sense of urgency.
- Strong leadership skills and a proactive approach to problem-solving.
COMPENSATION & BENEFITS:
Annual Salary: $50,000 to $80,000 based on experience and achievement
Bonus: Based on company performance and guest reviews
Benefits:
- Paid time off, such as PTO, sick days, and vacation days
- Health insurance
- Life insurance
- Dental insurance
- Vision insurance
- Long-term disability insurance
- Short-term disability insurance
- Employee recognition programs
- Workplace perks such as recreation activities, food and coffee, and flexible work schedules
Schedule: Regular business hours with the flexibility to be available evenings and may require availability to assist with rare emergencies.