Description
COMPANY OVERVIEW:
In 2021, Moving Mountains received an honorable mention for being in the top 50 - 100 places to work in the USA as determined by the Outside Magazine Best Places to Work Employees Survey.
Moving Mountains is a family-owned and locally-operated vacation rental company established in 1997 that has carved out a niche for high-touch memorable vacation experiences in exceptional mountain homes. Our brand is built around pillars of trust and integrity and extraordinary guest experiences. The company is a market leader in luxury vacation rental management, managing almost 200 exceptional properties in the Colorado mountain destinations of Steamboat Springs, Beaver Creek, Vail, and now Breckenridge!
POSITION SUMMARY:
The Front Desk Specialist is a dynamic position that is the first point of contact for a Moving Mountains guest arrival and, therefore, the ‘Face and Voice of the Brand’! Our guests talk to this person daily, trusting them to resolve guest-related issues should they arise. This customer service and logistics role requires strong computer and interpersonal communication skills and the ability to multitask.
RESPONSIBILITIES:
- Supports the office in answering telephones, greeting guests, and providing guest residence walk-throughs (in-person and virtually).
- Provides overall office administrative assistance.
- Monitors guest feedback to find solutions within the team to solve challenges.
- Responsible for ensuring the preparation of all guest arrivals and properties are ready for guests.
- Become familiar with the inventory of all homes, components, and amenities.
QUALIFICATIONS:
- Previous operations or guest service experience in vacation rentals, hospitality, or related industries.
- Familiar with software such as Track, Salesforce, Microsoft Office Suite, Teams, Excel, Hostfully, Breezeway, Zipwhip/Zingle Guest Text app, Lynx, and Remote Lock is a plus.
- Ability to handle a high-pressure work environment and the ability to multitask while maintaining a high standard of service.
- Must have a valid driver’s license or CDL with a clean driving record.
- Flexible working hours and the ability to work regularly on weekends are required.
- Must live in or be able to commute to our office in Steamboat Springs, Colorado.
COMPENSATION & BENEFITS:
Hourly: $23.00 - $26.00
Bonus Details: Possible end of the calendar year and end of the season bonus.